Receptionist

Healing Health Centre; East Lindsey; On-site; GBP 20,000 - 26,000; Full time

Job summary

Healing Health Centre in East Lindsey is seeking a friendly, organised receptionist to be the first point of contact for patients and visitors, delivering excellent customer service and administrative support.

You will handle calls, in-person and electronic enquiries, book and amend appointments, process referrals and prescriptions, and help patients access services with a welcoming, efficient approach. You will work with our team to maintain high-quality care.

Qualifications

• Experience in customer-facing roles is desirable.
• Able to manage busy reception areas with calm and courtesy.
• Strong verbal and written communication skills.

Responsibilities

• Front-desk reception for patients and visitors, handling queries by phone, in person, and electronically.
• Book, edit and cancel appointments and recalls; manage referrals and prescription requests.
• Register new patients and maintain accurate records in the practice system.
• Process paper and electronic correspondence, filing, and basic clerical tasks and data entry.

Skills

Customer service

Administrative support

Communication

Attention to detail

Empathy

Job description

We are currently seeking a friendly and organised individual to join our team. In this role , you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manor, ensuring that patients feel welcome and supported throughout their interactions with our practice. You should be capable of handling stressful situations at any given time in order to serve the patients. We are looking to take on ideally someone with experience or who can join our team and bring with them the above skills that will enhance the care we provide to our patients. Our patients are our forefront and we them to have a positive experience when they access health care provided by the surgery. If this is you , do not hesitation and apply and come and join our work family. Healing Health Centre is a village practice with a small friendly team which supports each other to provide the best health care. You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, completing referrals , dealing with prescription request,booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. Reception Receiving patients, consulting with members of practice team Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Register new patients, checking all details for accuracy and enter on computer registration link Taking messages and passing on information Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Referrals Processing and distributing paper correspondence received into practice Process outgoing mail taking to post office and logging in post book Filing and retrieving paperwork Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Keeping the reception area, notice boards, leaflet etc. tidy and presentable Cover sickness/annual leave and work reasonable overtime when required. Perform any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners. Undertake statutory and mandatory training as required. To make appointments, bookings and admissions as required. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. File patient records and correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To assist with the gathering of information re QOF, Audits, Enhanced service data when required. To provide cover for members of the team during periods of sickness and annual leave. Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.

APPOINTMENT SYSTEM MANAGEMENT

Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.

MEDICAL RECORDS MANAGEMENT

Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to. Ensure correspondence, reports, results, etc., are filed in correct record. Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover. Processing repeat prescriptions in accordance with practice guidelines

CONSULTATION ROOM PREPARATIONS

Rooms are checked at the end of each consulting session and left tidy and secure.