Medical Receptionist: Patient Care & Admin Specialist

NHS Jobs; Leeds; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Jobs in Leeds is seeking a friendly Medical Receptionist to support patient access and administrative processes within the practice. You will help patients with bookings, information requests and general admin duties, ensuring smooth day-to-day operations and high patient service standards.

The role involves using the practice’s appointment system, handling repeat prescriptions, registering new patients and maintaining confidentiality at all times.

Responsibilities

• Greet patients face-to-face and on the telephone with professionalism and courtesy.
• Check patients in for appointments using the appointment system.
• Signpost patients to the correct clinician or service and handle repeat prescription requests.
• Manage reception duties including handing out letters, forms and issuing receipts.
• Register new patients and temporary residents and explain surgery procedures.
• Maintain a clean and tidy waiting area and manage confidentiality of information.
• Receive calls, record messages and take details of visits in line with practice policy.
• Order ambulances when required and liaise with patients to convey information from GPs.

Job description

NHS Jobs in Leeds is seeking a friendly Medical Receptionist to support patient access and administrative processes within the practice. You will help patients with bookings, information requests and general admin duties, ensuring smooth day-to-day operations and high patient service standards.

The role involves using the practice’s appointment system, handling repeat prescriptions, registering new patients and maintaining confidentiality at all times.