Medical Receptionist

Posterngate Surgery; Selby; On-site; GBP 18,000 - 21,000; Full time

Job summary

Posterngate Surgery is seeking an enthusiastic, flexible and well-organised person to join our friendly reception team. Training will be provided, with preference for those who have worked with a health care provider before.

You will greet and assist patients, handle general enquiries, book appointments, take messages and ensure a courteous, efficient service at the practice. The role involves administrative duties to support the Practice team and maintain smooth operations.

Qualifications

• Experience in face-to-face customer service.
• Reception/administration experience in a health care setting.
• Friendly and approachable with confidentiality at all times.
• Ability to work without direct supervision and manage workload priorities.
• Basic IT skills.

Responsibilities

• Greet, assist and guide patients to access medical advice and services.
• Provide general administration support to the Practice team.
• Book patient appointments and manage enquiries efficiently.
• Take messages and ensure accurate delivery.
• Enter patient information and register new patients promptly.
• Process samples and liaise with hospital as required.
• Explain procedures and practice arrangements to patients.

Skills

Face-to-face customer service

Reception/administration experience

Basic IT skills

Confidentiality

Good judgement and resourcefulness

Education

GCSE or equivalent (Maths and English)

5+ GCSEs or equivalent

Job description

Greet, assist and guide patients inaccessing medical advice from the most appropriate healthcare professional or pathway with a courteous approach to ensure the efficient and effective use of the practice services.

Provide general administration assistance tothe Practice team and demonstrate a professional and friendly image to patientsand other visitors, either in person or via the telephone.

Main duties of the job

Posterngate Surgery are looking for an enthusiastic, understanding, flexible, well-organised person to expand our friendly reception team. Experience with a health care provider is preferred, but not essential as training will be provided.

About us

Posterngate Surgery is a large innovative training practice ,providing high quality primary care services to over 18,500 patients. We pride ourselves on our approach to provide a caring, quality service to our patients.

Job responsibilities

Ensurean efficient and friendly reception service is provided to patients and anyother visitors to the Practice.

Dealwith all general enquiries efficiently and courteously and when necessary inprivate, explain procedures and make new and follow-up appointments.

Usingyour own judgement and communication skills ensure that patients with no priorappointment but who need urgent consultations are seen in a logical andnon-disruptive manner.

ExplainPractice arrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.

Book patient appointments ensuring they are directed to the appropriate healthcare professional.

Takemessages, ensuring accuracy of detail and prompt appropriate delivery.

Processtasks raised by Doctors.

Enterrequests for home visits onto the computer system, ensuring careful recordingof all relevant details and where necessary refer to Duty Doctor. Printing summary printouts for visits.

ViewingInternet for messages and dealing with them.

Printingblood forms.

Advisepatients of relevant charges for private (non General Medical Services)services, accept payment and issue receipts for same.

Enter/amendpatient information onto the computer as required.

Ensurethat all new patients are registered onto the computer system promptly andaccurately.

Processsamples received from patients following urine protocol.

Dealingwith urgent results for the GPs.

Liaisingwith local hospital etc as required.

Assistingother members of the Primary Health Care Trust as required.

Person Specification

Qualifications

• GCSE or equivalent (at least grade C) in Maths and English Language
• 5 or more GCSEs or equivalent (at least grade C) in a variety of subjects

Experience

• Experience of working in a face to face customer service role.
• Reception/ administration experience working for a health care provider.

Qualities/Attributes

• Friendly and approachable with ability to deal with difficult situations.
• Able to maintain confidentiality and sensitivity at all times.
• Ability to use own judgement and resourcefulness.
• Ability to work without direct supervision and determine own workload priorities.
• Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.