Healthcare Reception & Care Coordinator (Flexible Hours)

South Reading and Shinfield Group Medical Practice; England; On-site; GBP 18,000 - 22,000; Full time

Job summary

South Reading and Shinfield Group Medical Practice is seeking a receptionist to support the front desk and administrative duties in a busy GP environment. You will handle appointments, patient inquiries, and coordination with the practice team, while maintaining confidentiality and professional service.

The role requires flexibility, the ability to multitask, and good teamwork, with EmisWeb familiarity desirable and training provided.

Qualifications

• Good customer service skills.
• NHS GP Practice experience is desirable but not essential.
• Experience as Care Coordinator with administrative, organisational and communication skills.
• Front-desk service should be professional, approachable and efficient.
• Experience working in a team.
• Provide excellent customer service.
• Able to use own initiative when working alone.
• Experience in a busy environment.
• Able to multitask and prioritise under pressure.
• Understand confidentiality.
• Flexible in working pattern and duties.
• Able to cope with change and adapt.
• Computer literate; EmisWeb familiarity is desirable with training provided.

Responsibilities

• Administration: know all practice procedures and follow written protocols.
• Reception: greet patients, manage repeat prescriptions, and cover reception as needed.
• Appointments: process today/future requests via phone, email or in person.
• Other Tasks: clear rooms, secure premises, assist managers with tasks.
• Confidentiality: handle sensitive patient information with discretion.
• Health & safety: follow policy, identify risks, maintain cleanliness, report hazards.

Skills

Customer service

Administrative skills

Communication skills

Organisational skills

Teamwork

Initiative

Multitasking

Confidentiality

Flexibility

EmisWeb familiarity

Tools

EmisWeb

Computer literacy

Job description

South Reading and Shinfield Group Medical Practice is seeking a receptionist to support the front desk and administrative duties in a busy GP environment. You will handle appointments, patient inquiries, and coordination with the practice team, while maintaining confidentiality and professional service.

The role requires flexibility, the ability to multitask, and good teamwork, with EmisWeb familiarity desirable and training provided.