Medical Receptionist – Flexible Hours, Patient-Focused

Keats Group; Greater London; Híbrido; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

Keats Group is seeking a dedicated medical receptionist to be the first point of contact for patients at a GP practice. You will handle appointments, triage calls, and direct patients to the appropriate services with a calm, professional manner.

The role requires strong communication, IT skills, and the ability to work under pressure. Full-time or part-time hours are available, with varied shift patterns to support patient access.

Formación

• GCSE level or equivalent in Maths and English (C or above).
• Experience working with the general public.
• Experience in administrative duties in healthcare settings is desirable.
• Excellent communication skills (written and oral) and IT proficiency.

Responsabilidades

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls and direct callers appropriately.
• Signpost patients to the correct service and respond to requests from patients and external agencies.
• Data entry for registrations and patient information on the IT system.

Conocimientos

Communication skills

IT skills

Telephone manner

Teamwork

Problem solving

Educación

GCSEs in Maths and English

Herramientas

MS Office

Clinical IT system

Descripción del empleo

Keats Group is seeking a dedicated medical receptionist to be the first point of contact for patients at a GP practice. You will handle appointments, triage calls, and direct patients to the appropriate services with a calm, professional manner.

The role requires strong communication, IT skills, and the ability to work under pressure. Full-time or part-time hours are available, with varied shift patterns to support patient access.