Healthcare Helpdesk Specialist – Flexible Shifts & PTO

Sodexo Ltd; Stoke-on-Trent; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading service provider is seeking a Helpdesk Operative in Stoke-on-Trent to deliver a seamless experience in a healthcare setting. This role offers various shifts, competitive pay, and a supportive team environment. Responsibilities include handling service requests, maintaining communication with patients, and ensuring adherence to health & safety standards. Ideal candidates will possess strong communication skills and experience in customer service. Join us to make a meaningful difference every day.

Benefits

Mental health and wellbeing resources

Employee Assistance Programme

Free health & wellbeing app

Discounts on high street brands

Retirement savings plan

Training and protective uniform provided

Qualifications

• IT literate with knowledge of Microsoft Office.
• Strong team spirit and excellent communication skills.
• Ability to stay calm, focused, and organized under pressure.
• Proactive, adaptable, and self-motivated.

Responsibilities

• Receive, log, and process service requests efficiently.
• Adhere to company policies and health & safety regulations.
• Handle customer complaints and elevate to management when needed.
• Maintain call response times within service standards.

Skills

Microsoft Office

Communication skills

Calm under pressure

Customer service

Attention to detail

Job description

A leading service provider is seeking a Helpdesk Operative in Stoke-on-Trent to deliver a seamless experience in a healthcare setting. This role offers various shifts, competitive pay, and a supportive team environment. Responsibilities include handling service requests, maintaining communication with patients, and ensuring adherence to health & safety standards. Ideal candidates will possess strong communication skills and experience in customer service. Join us to make a meaningful difference every day.