Healthcare Front Desk Receptionist — Patient Care & Appointments

NHS Jobs; Holmfirth; On-site; GBP 12,000 - 17,000; Full time

Job summary

Meltham Group Practice is seeking a friendly and professional Receptionist/Administration team member to be the first point of contact for patients and visitors. You will support the smooth day-to-day operations of the GP practice and help patients access the most appropriate services.

The role involves greeting patients, directing them to the right pathway, booking appointments in SystmOne, handling phone enquiries, processing prescriptions, and supporting the wider team in a welcoming

Qualifications

• Experience in reception or admin roles is preferred.
• Ability to greet patients warmly and handle inquiries professionally.
• Good communication and organisational skills.

Responsibilities

• Greet patients and visitors warmly and manage arrivals.
• Direct patients to appropriate services and appointment pathways.
• Book routine and same-day appointments using SystmOne.
• Answer calls, take messages, and coordinate with clinical staff.
• Provide general clerical support and maintain patient records.

Skills

Customer service

Telephone skills

Administrative duties

Tools

SystmOne

Job description

Meltham Group Practice is seeking a friendly and professional Receptionist/Administration team member to be the first point of contact for patients and visitors. You will support the smooth day-to-day operations of the GP practice and help patients access the most appropriate services.

The role involves greeting patients, directing them to the right pathway, booking appointments in SystmOne, handling phone enquiries, processing prescriptions, and supporting the wider team in a welcoming