Healthcare Front Desk Patient Access Concierge

HCA Healthcare, Inc.; Wilmslow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday, plus bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance from day one

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount for hospital

Disability confident flexible working

Job summary

The Wilmslow Hospital in Cheshire is seeking a Patient Access Officer to join the front desk team. You will welcome patients, manage check-ins and enquiries, and provide essential administrative support to consultants and third parties to ensure a smooth patient journey.

We value customer service experience and a warm, professional approach. The role includes 37.5 hours per week, with 1 in 6 Saturdays, on a permanent contract within the UK’s private healthcare provider network.

Qualifications

• Background in customer-facing roles such as retail or hospitality.
• Excellent communication and interpersonal skills.
• Ability to manage a busy front desk and handle enquiries.

Responsibilities

• Greet and assist patients and visitors at reception.
• Handle patient check-ins and enquiries.
• Provide administrative support to consultants and teams.
• Collaborate with front of house to ensure smooth patient journeys.

Skills

Customer service

Interpersonal skills

Communication

Front desk experience

Job description

The Wilmslow Hospital in Cheshire is seeking a Patient Access Officer to join the front desk team. You will welcome patients, manage check-ins and enquiries, and provide essential administrative support to consultants and third parties to ensure a smooth patient journey.

We value customer service experience and a warm, professional approach. The role includes 37.5 hours per week, with 1 in 6 Saturdays, on a permanent contract within the UK’s private healthcare provider network.