Patient Access Concierge — 5-Star Service

HCA Healthcare, Inc.; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday per year

Private Healthcare Insurance

Private pension

Season Ticket Loan

Cycle to Work

Group Life Assurance

Enhanced Maternity/Paternity pay

Staff discounts

Job summary

The Portland Hospital in London is seeking a dedicated Patient Access Officer to join our patient access team. This full-time role (37.5 hours weekly, Mon–Sat) offers a chance to contribute to a world-class patient experience within the UK\'s largest private healthcare provider.

You will perform administrative duties, pre-register patients, manage waiting areas, and coordinate bookings. If you have strong customer service or retail experience, this role provides development opportunities and a

Qualifications

• Experience in administrative roles supporting customers.
• Strong interpersonal and communication skills.
• Proven ability to deliver compassionate, high-quality service.
• Ability to stay calm and organized under pressure.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Respond to queries and maintain a welcoming environment.
• Pre-register or register patients on HCA databases.
• Maintain accurate patient records and assist with bookings.

Skills

Customer service

Interpersonal skills

Communication

Administrative experience

Job description

The Portland Hospital in London is seeking a dedicated Patient Access Officer to join our patient access team. This full-time role (37.5 hours weekly, Mon–Sat) offers a chance to contribute to a world-class patient experience within the UK\'s largest private healthcare provider.

You will perform administrative duties, pre-register patients, manage waiting areas, and coordinate bookings. If you have strong customer service or retail experience, this role provides development opportunities and a