Patient Access & Front Desk Specialist

London Bridge Hospital; Wilmslow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holidays

Private healthcare

Pension scheme

Season ticket loan

Cycle to work

Group life assurance

Critical illness cover

Maternity/Paternity pay

Staff discounts

Job summary

The Wilmslow Hospital, part of HCA UK, is seeking a Patient Access Officer to warmly welcome patients and visitors, manage the busy front desk, and handle patient check-ins with high standards of care.

You will provide a broad range of administrative support to consultants and third parties, helping to coordinate the patient journey and maintain a 5-star level of service across the site.

Qualifications

• Previous experience in customer service or healthcare settings.
• Excellent communication and interpersonal skills.
• Strong front-desk and admin abilities.

Responsibilities

• Work closely with the Patient Experience Manager to ensure 5* excellence.
• Be the first point of contact for patients, consultants and visitors.
• Handle enquiries in person, by telephone and email.
• Carry out a variety of administrative tasks.

Job description

The Wilmslow Hospital, part of HCA UK, is seeking a Patient Access Officer to warmly welcome patients and visitors, manage the busy front desk, and handle patient check-ins with high standards of care.

You will provide a broad range of administrative support to consultants and third parties, helping to coordinate the patient journey and maintain a 5-star level of service across the site.