Patient Access Officer

London Bridge Hospital; Wilmslow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holidays

Private healthcare

Pension scheme

Season ticket loan

Cycle to work

Group life assurance

Critical illness cover

Maternity/Paternity pay

Staff discounts

Job summary

The Wilmslow Hospital, part of HCA UK, is seeking a Patient Access Officer to warmly welcome patients and visitors, manage the busy front desk, and handle patient check-ins with high standards of care.

You will provide a broad range of administrative support to consultants and third parties, helping to coordinate the patient journey and maintain a 5-star level of service across the site.

Qualifications

• Previous experience in customer service or healthcare settings.
• Excellent communication and interpersonal skills.
• Strong front-desk and admin abilities.

Responsibilities

• Work closely with the Patient Experience Manager to ensure 5* excellence.
• Be the first point of contact for patients, consultants and visitors.
• Handle enquiries in person, by telephone and email.
• Carry out a variety of administrative tasks.

Job description

Patient Access Officer

Cheshire: The Wilmslow Hospital, Cheshire SK9 1NY

Full time, 37.5 hours per week. Monday-Friday, 1 in 6 Saturdays

Shifts on rotational basis - 6am-2pm, 8am - 4pm, 10am - 6pm, 12pm - 8pm

Permanent contract

Salary:£27,105.00 per annum

We’re looking for a Patient Access Officer to join the team at The Wilmslow Hospital .

This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer-facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience.

As a Patient Access Officer, you will be the first point of contact for patients and visitors, providing a warm and professional welcome at reception. Your role will involve delivering a high standard of customer care while managing a busy front desk, handling patient check-ins, and assisting with enquiries. In addition, you will provide a comprehensive range of administrative services to support consultants and third parties, ensuring the smooth coordination of the patient journey.

This is a front-facing role that requires excellent

communication skills and the ability to manage a high volume of activity while maintaining a 5-star, world-class service.

For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Work closely with The Patient Experience Manager and the Clinical Services Manager to ensure 5* excellence across the facility
• Forming part of the Front of House team, being the first point of contact for patients, Consultants and visitors
• Dealing with enquiries in person, via telephone and email.
• Carrying out a variety of administrative tasks

What you’ll bring:

• Previous experience within a healthcare setting or customer service setting, delivering exceptional service
• Team player and can-do attitude
• Warmth and compassion
• Impeccable standards
• Excellent Communication skills both written and verbal.
• Computer literate

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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