Patient Access Specialist – Front Desk (Private Healthcare)

HCA Healthcare UK; Wilmslow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Private healthcare

Private pension

Season Ticket Loan

Cycle to Work

Group Life Assurance

Critical illness cover

Enhanced Maternity/Paternity pay

Staff discounts

Job summary

HCA Healthcare UK at The Wilmslow Hospital in Cheshire seeks a Patient Access Officer to greet patients, manage the front desk, and handle enquiries with a warm, professional approach.

The permanent, full-time role requires 37.5 hours per week with rotating shifts (including Saturdays). It offers opportunities for progression within a leading private healthcare group and emphasizes a 5-star patient experience.

Qualifications

• This role requires background in customer-facing roles such as retail or hospitality.
• Strong communication skills and a warm, approachable manner.
• Interpersonal skills and the ability to deliver a 5-star patient experience.

Responsibilities

• Serve as first point of contact at reception, greeting patients and visitors.
• Manage busy front desk, check-ins, and enquiries with professionalism.
• Provide administrative support to consultants and coordinate patient flow.

Skills

Customer service

Reception experience

Communication skills

Team player

Tools

Computer literacy

Job description

HCA Healthcare UK at The Wilmslow Hospital in Cheshire seeks a Patient Access Officer to greet patients, manage the front desk, and handle enquiries with a warm, professional approach.

The permanent, full-time role requires 37.5 hours per week with rotating shifts (including Saturdays). It offers opportunities for progression within a leading private healthcare group and emphasizes a 5-star patient experience.