Healthcare Facilities Performance & Compliance Manager

Gold Group; Bellshill; Presencial; GBP 45 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company car

Private Healthcare (Single)

25 days annual leave

Life Cover 2x salary

Employee discount schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities

Resumo da oferta

Gold Group is seeking a Performance Manager in Bellshill to ensure services meet contractual obligations and healthcare standards. The role requires deep knowledge of quality, compliance, audits, governance within facilities management and related ISO standards.

You will lead audits, manage non-conformances, and oversee KPI reporting to clients and internal leadership. The position offers a competitive package with benefits and opportunities for professional growth within healthcare facilities

Qualificações

• Proven experience in quality, compliance, audit, assurance or governance within facilities management or another regulated service environment.
• Understanding of complex contractual environments, preferably PFI healthcare, NHS estates or critical infrastructure service delivery.
• Strong working knowledge of quality management systems, audit processes, document control, corrective actions and continuous improvement.

Responsabilidades

• Develop, implement, maintain and continually improve quality management systems, PFI contract obligations, healthcare requirements and applicable ISO standards.
• Lead and coordinate risk-based internal and external audits, compliance inspections, assurance reviews, statutory inspections and certification assessments.
• Ensure operational teams are prepared for audits and inspections, with accurate evidence maintained and findings effectively managed through to close-out.
• Manage non-conformance, corrective action, preventive action and lessons-learned processes.
• Maintain compliance registers, audit schedules, risk logs, action trackers and document control systems.
• Monitor performance against quality, compliance, health and safety, environmental and sustainability KPIs.
• Lead the preparation, validation and submission of monthly performance reports to the Client, Project Company and internal leadership teams.
• Ensure reports accurately reflect KPI data, statutory compliance, service performance, audit outcomes, improvement actions and contractual requirements.
• Manage and administer contractual Payment Mechanism processes, including: Performance monitoring, Service failure validation, Deduction management, Rectification verification, Performance trend analysis, Supporting evidence requirements
• Work with operational and commercial teams to review Payment Mechanism performance, challenge deductions where appropriate and identify opportunities to improve service delivery.
• Promote compliance awareness through coaching, briefings, training, toolbox talks and best‑practice sharing.
• Support compliance with healthcare premises guidance, technical standards, local procedures and client‑specific requirements.
• Monitor evidence relating to health and safety, fire safety, water hygiene, electrical safety, lifting equipment and environmental controls.
• Support compliance with health, safety, environmental, quality and sustainability policies.
• Support and maintain compliance with ISO 9001, ISO 14001, ISO 45001 and other applicable management system standards.
• Attend and contribute to contractual, governance and performance meetings.
• Participate in the contract management on‑call rota.
• Undertake designated technical compliance responsibilities, including Responsible Person or Appointed Person duties, where appropriately trained and authorised.

Conhecimentos

Quality management

Audit processes

Compliance

Governance

ISO 9001 knowledge

Report writing

Stakeholder engagement

PFI healthcare knowledge

Descrição da oferta de emprego

Gold Group is seeking a Performance Manager in Bellshill to ensure services meet contractual obligations and healthcare standards. The role requires deep knowledge of quality, compliance, audits, governance within facilities management and related ISO standards.

You will lead audits, manage non-conformances, and oversee KPI reporting to clients and internal leadership. The position offers a competitive package with benefits and opportunities for professional growth within healthcare facilities