Healthcare Facilities Operations Lead

OCS; United Kingdom; On-site; GBP 32,000 - 42,000; Full time

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Job summary

OCS UK & Ireland is seeking a Mobile Supervisor to oversee Soft FM services across multiple inpatient wards and departments. You will lead daily service delivery, ensure contractual standards, and act as the on-site escalation point while managing staff and attendance.

The role requires strong leadership, excellent communication, budgeting awareness, and a DBS check; UK work rights and a driving licence are essential.

Qualifications

• Must have Right to Work in the UK and be able to pass a DBS check.
• UK driving licence is required.
• Leadership or supervisory qualification.
• Supervisory experience in facilities or Soft FM services.
• Experience in healthcare or regulated environments.
• Strong organisational and communication skills.
• Budgeting knowledge.

Responsibilities

• Lead and coordinate daily Soft FM service delivery across inpatient wards and departments.
• Ensure services are delivered in line with contractual standards and Trust requirements.
• Monitor operational performance and address service gaps promptly.
• Act as the first point of operational decision making and escalation on site.
• Support service continuity during periods of management absence.
• Provide leadership, direction, and support to frontline staff.
• Promote professional standards of conduct, performance, and customer service.
• Support recruitment, onboarding, and ongoing development of staff.
• Manage attendance processes, including return to work discussions and absence monitoring.
• Address performance concerns in line with company procedures, escalating where required.
• Ensure all mandatory and role specific training is completed.
• Ensure services operate in line with Health & Safety, infection prevention, and regulatory standards.
• Conduct routine checks and audits to monitor service quality.
• Support investigations into complaints or incidents and ensure timely reporting.
• Promote continuous improvement through effective use of service data and feedback.
• Coordinate staffing levels and allocations to ensure safe and effective service delivery.
• Ensure workforce management systems are used accurately to support correct pay and staffing records.
• Escalate staffing risks or operational pressures in a timely manner.
• Provide supervisory oversight of catering services within inpatient areas.
• Ensure hygiene and service standards are maintained.
• Liaise with relevant teams to resolve operational issues where required.
• Maintain effective working relationships with Trust colleagues and internal stakeholders.
• Attend meetings as required and contribute constructively to service development.
• Communicate operational updates and risks clearly to the Facilities Manager.
• Maintain personal and professional development to meet the changing demands of the role.
• Support a positive team culture aligned with company TRUST values.
• Carry out any other reasonable duties required to meet business needs.
• Promote and maintain a positive safety culture.
• Ensure work activities are appropriately supervised and conducted safely.
• Maintain personal competence in Health & Safety standards.
• Any other reasonable duties as requested by management

Skills

Leadership

Supervisory

Communication

Organisational

Budgeting

Decision making

Job description

OCS UK & Ireland is seeking a Mobile Supervisor to oversee Soft FM services across multiple inpatient wards and departments. You will lead daily service delivery, ensure contractual standards, and act as the on-site escalation point while managing staff and attendance.

The role requires strong leadership, excellent communication, budgeting awareness, and a DBS check; UK work rights and a driving licence are essential.