Operations Supervisor

Manchester Arndale; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Digital Learning

Retail Perks With Hapi app

Professional Growth

Flexible Pay Wagestream App

Job summary

OCS UK & Ireland is seeking a Mobile Supervisor to oversee Soft FM services across multiple inpatient wards and departments. You will lead daily service delivery, ensure contractual standards, and act as the on-site escalation point while managing staff and attendance.

The role requires strong leadership, excellent communication, budgeting awareness, and a DBS check; UK work rights and a driving licence are essential.

Qualifications

• Must have Right to Work in the UK and be able to pass a DBS check.
• UK driving licence is required.
• Leadership or supervisory qualification.
• Supervisory experience in facilities or Soft FM services.
• Experience in healthcare or regulated environments.
• Strong organisational and communication skills.
• Budgeting knowledge.

Responsibilities

• Lead and coordinate daily Soft FM service delivery across inpatient wards and departments.
• Ensure services are delivered in line with contractual standards and Trust requirements.
• Monitor operational performance and address service gaps promptly.
• Act as the first point of operational decision making and escalation on site.
• Support service continuity during periods of management absence.
• Provide leadership, direction, and support to frontline staff.
• Promote professional standards of conduct, performance, and customer service.
• Support recruitment, onboarding, and ongoing development of staff.
• Manage attendance processes, including return to work discussions and absence monitoring.
• Address performance concerns in line with company procedures, escalating where required.
• Ensure all mandatory and role specific training is completed.
• Ensure services operate in line with Health & Safety, infection prevention, and regulatory standards.
• Conduct routine checks and audits to monitor service quality.
• Support investigations into complaints or incidents and ensure timely reporting.
• Promote continuous improvement through effective use of service data and feedback.
• Coordinate staffing levels and allocations to ensure safe and effective service delivery.
• Ensure workforce management systems are used accurately to support correct pay and staffing records.
• Escalate staffing risks or operational pressures in a timely manner.
• Provide supervisory oversight of catering services within inpatient areas.
• Ensure hygiene and service standards are maintained.
• Liaise with relevant teams to resolve operational issues where required.
• Maintain effective working relationships with Trust colleagues and internal stakeholders.
• Attend meetings as required and contribute constructively to service development.
• Communicate operational updates and risks clearly to the Facilities Manager.
• Maintain personal and professional development to meet the changing demands of the role.
• Support a positive team culture aligned with company TRUST values.
• Carry out any other reasonable duties required to meet business needs.
• Promote and maintain a positive safety culture.
• Ensure work activities are appropriately supervised and conducted safely.
• Maintain personal competence in Health & Safety standards.
• Any other reasonable duties as requested by management

Skills

Leadership

Supervisory

Communication

Organisational

Budgeting

Decision making

Job description

About The Role:

Days of Working: This Mobile Supervisor position role is covering 29 sites across East London, workingMonday to Friday - 06:00 to 09:00.

Responsible for the operations of the Cleaning Team and all soft services, delivering excellent Customer Service by ensuring all requests from users within the ELFT – Localities sites are executed in a timely, accurate and professional manner all within the agreed service level requirements. Being data driven to better identify operational failures. Using data to ensure a higher quality of service. To support the Facilities Manager to develop and evolve policies, systems, and protocols to maximise the utilisation of the physical resources across the site. These duties may be carried out in patient and non-patient environments.

As part of your role, your key responsibilities will include, but are not limitedto:

• Lead and coordinate daily Soft FM service delivery across inpatient wards and departments.
• Ensure services are delivered in line with contractual standards and Trust requirements.
• Monitor operational performance and address service gaps promptly.
• Act as the first point of operational decision making and escalation on site.
• Support service continuity during periods of management absence.
• Provide leadership, direction, and support to frontline staff.
• Promote professional standards of conduct, performance, and customer service.
• Support recruitment, onboarding, and ongoing development of staff.
• Manage attendance processes, including return to work discussions and absence monitoring.
• Address performance concerns in line with company procedures, escalating where required.
• Ensure all mandatory and role specific training is completed.
• Ensure services operate in line with Health & Safety, infection prevention, and regulatory standards.
• Conduct routine checks and audits to monitor service quality.
• Support investigations into complaints or incidents and ensure timely reporting.
• Promote continuous improvement through effective use of service data and feedback.
• Coordinate staffing levels and allocations to ensure safe and effective service delivery.
• Ensure workforce management systems are used accurately to support correct pay and staffing records.
• Escalate staffing risks or operational pressures in a timely manner.
• Provide supervisory oversight of catering services within inpatient areas.
• Ensure hygiene and service standards are maintained.
• Liaise with relevant teams to resolve operational issues where required.
• Maintain effective working relationships with Trust colleagues and internal stakeholders.
• Attend meetings as required and contribute constructively to service development.
• Communicate operational updates and risks clearly to the Facilities Manager.
• Maintain personal and professional development to meet the changing demands of the role.
• Support a positive team culture aligned with company TRUST values.
• Carry out any other reasonable duties required to meet business needs.
• Promote and maintain a positive safety culture.
• Ensure work activities are appropriately supervised and conducted safely.
• Maintain personal competence in Health & Safety standards.
• Any other reasonable duties as requested by management

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass a DBS check.
• UK driving licence is required
• Leadership or supervisory qualification
• Supervisory experience within facilities, cleaning, or Soft FM services.
• Experience working within healthcare or other regulated environments.
• Experience managing large teams and addressing performance issues.
• Strong organisational and communication skills.
• Excellent PC skills with full Microsoft office knowledge
• Ability to make confident decisions within a structured operational framework.
• Budgeting knowledge

Desirable

• Experience within inpatient or mental health environments.
• Knowledge of infection prevention standards.
• Leadership or supervisory qualification

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.