Security-Cleared Soft Services Lead

Manchester Arndale; Scarborough; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Job summary

OCS UK & Ireland is seeking a Soft Services Supervisor to manage and improve soft facilities across several sites in England, including cleaning, catering, reception, waste and more. The role involves supervising a team and ensuring safety, quality and KPI adherence.

Ideally, candidates will have supervisory experience in facilities or related fields, with relevant certifications such as BICSc or Health & Safety.

Qualifications

• Previous experience of workplace or commercial cleaning, at a supervisory level or above would be an advantage.
• Strong organizational and time-management skills.
• Experience of providing good customer service.
• Methodical and meticulous approach to work.
• Be able to read and speak English to ensure safe working practices are followed.
• Strong communication and teamwork abilities.
• Ability to work independently and use initiative.
• Previous experience in facilities, maintenance, or a similar role (preferred).
• Relevant certifications (e.g., BICSc, Health & Safety) are a plus.

Responsibilities

• Supervise the day-to-day delivery of a range of Soft FM services across one or more sites.
• Take an active role in completing tasks, working with the Site Facilities Team.
• Ensure Soft FM Services meet standards and KPI parameters.
• Conduct regular inspections and audits to maintain quality.
• Participate in continuous improvement initiatives.
• Manage, schedule and complete a Periodic Task Programme.
• Provide supervision and guidance to the Site Facilities Team to drive engagement and service excellence.

Skills

Organizational skills

Time management

Customer service

Independent work

Teamwork

English proficiency

Facilities experience

BICSc cert

Job description

OCS UK & Ireland is seeking a Soft Services Supervisor to manage and improve soft facilities across several sites in England, including cleaning, catering, reception, waste and more. The role involves supervising a team and ensuring safety, quality and KPI adherence.

Ideally, candidates will have supervisory experience in facilities or related fields, with relevant certifications such as BICSc or Health & Safety.