Patient Liaison Coordinator

Confidential; Essex; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Company bonus scheme

Training & development programmes

Refer a friend bonus

Employee assistance programme

Retail discounts

Job summary

Confidential in Essex is seeking a Patient Service representative on a 6-month contract. The role involves providing compassionate telephone support, handling patient enquiries, and maintaining accurate data entry while upholding confidentiality. Excellent customer service, a calm manner with vulnerable individuals, and proficiency with CRM/database systems are essential.

DBS check is required. Shifts offered include 8am-4pm, 9am-5pm, 10am-6pm, with every other Saturday cover.

Qualifications

• Excellent customer service skills and professional telephone manner.
• Calm, patient and empathetic approach when speaking with patients, including vulnerable individuals.
• Strong data entry experience with high attention to detail.
• Confident using IT systems (CRM/database/admin systems).
• Organised, reliable and able to manage a busy workload.

Responsibilities

• Handle inbound and outbound calls, delivering excellent customer service.
• Manage patient enquiries.
• Complete accurate data entry and keep patient records up to date.
• Produce written follow-ups where patients can't be reached by phone.
• Work to deadlines and service targets, escalating issues appropriately.
• Maintain confidentiality and handle sensitive information in line with data protection.

Skills

Customer service

Data entry

Telephone support

Empathetic communication

IT systems

Tools

CRM systems

Database/admin systems

Job description

6 month contract

Hours: 37.5hr per week (available shifts 8am - 4pm, 9am - 5pm, 10am - 6pm) Every other Saturday will be require cover.

Pay: 25,935

Our client is looking for people to join their Patient Service team. You'll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS check will be required for this role.

Key responsibilities

• Handle inbound and outbound calls, delivering excellent customer service
• Manage patient enquiries
• Complete accurate data entry and keep patient records up to date
• Produce written follow-ups (e.g., letters) where patients can't be reached by phone
• Work to deadlines and service targets, escalating issues appropriately
• Maintain confidentiality and handle sensitive information in line with data protection

Essential experience/skills

• Excellent customer service skills and professional telephone manner
• Calm, patient and empathetic approach when speaking with patients, including vulnerable individuals
• Strong data entry experience (accurate, with high attention to detail)
• Confident using IT systems (CRM/database/admin systems)
• Organised, reliable and able to manage a busy workload

Desirable

• Previous contact centre experience
• Experience in healthcare, patient services or clinical administration

Benefits

• 25 days annual leave plus bank holidays
• Company bonus scheme - on permanent contracts
• Outstanding training & development programmes
• Up to 1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal