Multichannel Customer Care Advisor – Temp (London)

BoF Careers; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

BoF Careers is seeking enthusiastic Customer Care Advisors for a fast-paced temporary assignment in Central London. You will handle multi-channel inquiries (phone, email, live chat and WhatsApp), resolve issues and keep customers informed throughout the order journey.

The 8–12 week contract is office-based, 40 hours per week, with weekend shifts on a rota. Starting week commencing 2 November 2026, the role offers an opportunity to demonstrate strong communication, problem-solving and teamwork in

Qualifications

• Previous customer service experience is essential.
• Strong written and verbal communication skills.
• Ability to handle complaints and difficult conversations with empathy.
• Highly organized with excellent attention to detail.
• Able to manage multiple queries and priorities in a fast-paced environment.

Responsibilities

• Handle inquiries across phone, email, live chat and WhatsApp.
• Monitor orders and track shipments to ensure smooth delivery.
• Assist customers with returns and refunds.
• Resolve queries efficiently within SLAs and targets.
• Record interactions accurately and maintain clear case notes.
• Identify recurring issues and share feedback with internal teams.
• Collaborate with colleagues to improve customer experience.

Skills

Customer service

Communication

Problem solving

Organised

Attention to detail

Team player

Multitasking

Tools

Shopify

Gorgias

Zendesk

Dixa

Job description

BoF Careers is seeking enthusiastic Customer Care Advisors for a fast-paced temporary assignment in Central London. You will handle multi-channel inquiries (phone, email, live chat and WhatsApp), resolve issues and keep customers informed throughout the order journey.

The 8–12 week contract is office-based, 40 hours per week, with weekend shifts on a rota. Starting week commencing 2 November 2026, the role offers an opportunity to demonstrate strong communication, problem-solving and teamwork in