Healthcare Consultant

Bupa; Salford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension plan

Life insurance

Annual performance-based bonus

Onsite gyms / local discounts

Job summary

Bupa is hiring a Sales Advisor in Salford Quays. The role is full-time (37.5 hours, Mon-Fri) with office-based duties and potential for hybrid working after sign-off.

Salary starts at £26,550 with commission (OTE £33,100), reflecting a stable base and performance-based earnings in a regulated, customer-focused environment. The successful candidate will handle new business enquiries and support a retention portfolio, delivering high-quality service while meeting sales targets and maintaining

Qualifications

• Telephony-based sales experience is essential.
• Strong written communication and relationship-building skills.
• Ethical approach to selling in a regulated environment.
• Customer-focused and target-driven with a flexible mindset.
• Able to work as part of a collaborative team and take ownership of queries.

Responsibilities

• Handle new business enquiries and support existing client retention portfolio.
• Provide quality client service in line with Bupa standards and sales targets.
• Identify customer needs, resolve queries, and expand the portfolio.
• Ensure compliance with FCA/CQC regulations and internal policies.

Skills

Telephony-based sales

Customer service

Relationship building

Written communication

Team player

Ethical/regulatory compliance

Job description

Job Description

Sales Advisor Salford Quays, M50 3SP Full Time hours (Monday to Friday only) Salary is from £26,550 plus commission (OTE £33,100) Permanent - Full Time - 37.5 hours per week (Monday-Friday only) This role is office based with potential for Hybrid working options available once signed off - This is not a fully remote working position.

What you'll be doing

Acting as a subject matter expert you will work as part of a team handling new business enquiries and across its existing business retention portfolio. You'll provide quality support to clients in line with Bupa standards, putting them ‘at the heart of everything we do’ while working to achieve sales targets in line with business plans. You'll comply with regulatory and legislative requirements as appropriate and support senior team members in delivering service improvement initiatives. You'll build relationships and expand your portfolio, making your own contribution to our culture of outstanding performance.

What’s a typical day?

You’ll provide quality client service to potential customers and clients in line with Bupa standards and reputation, and make sure telephony activity requirements are achieved. You'll take ownership of customer queries, identify and understand the customers' needs and resolve them appropriately. You'll aim to achieve quality and volume targets as outlined in the business plan, whilst demonstrating a thorough understanding of Bupa products and services and sell appropriately. All your activity will comply with FCA or CQC regulations. Furthermore, you'll engage with the clients and work with peers and colleagues across Bupa to draw upon all available resources and make use of these to provide the highest quality service possible.

Key Skills / Qualifications needed for this role:

You MUST have telephony-based sales experience and a clear, confident technique Enthusiasm and desire to learn and understand Bupa products and policies, and understanding of the importance of working ethically and compliantly in a regulated environment An empathetic and sensitive approach whilst having engaging stakeholder management and effective relationship-building skills Excellent standard of written communication You will be a collaborative team player with the ability to take ownership of queries to resolution by using outstanding communication skills, with a consultative, credible manner A customer-focused, target-driven, flexible approach Experience in sales would be amazing, but not essential.

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Call Centre

Locations: Bupa Place Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.