Healthcare Assistant - Same Day Emergency Care

Epsom and St Helier University Hospitals NHS Trust; England; On-site; GBP 29,000 - 32,000; Full time

Job summary

A prominent NHS healthcare provider in the UK is seeking a compassionate Healthcare Assistant to join their team. The ideal candidate will provide high-quality nursing care under the supervision of registered nurses, ensuring patient comfort and safety. Responsibilities include direct patient care and maintaining clinical records. This full-time position offers a competitive salary of £29,651 to £31,312 annually, along with a commitment to professional development and teamwork.

Qualifications

• Experience in a healthcare setting for a Band 3 position.
• Experience with computers (keyboard skills, data entry).

Responsibilities

• Deliver high quality nursing care under the supervision of a Registered Nurse.
• Assist with daily activities.
• Maintain accurate clinical records.

Skills

Clinical skills (e.g. phlebotomy)

Strong organisational skills

Self-motivation to work under minimal supervision

Patience and understanding of patient needs

Ability to remain calm under pressure

Commitment to customer care initiatives

Awareness of patient confidentiality

Education

Care Certificate Completion or equivalent experience

Evidence of ongoing professional development

HSC Diploma Level 3 Advance / Higher Apprenticeship Level 3

NVQ Level 2 in Acute Care

Job description

Job Summary

Working under the direct supervision and direction of a Registered Nurse who delegates tasks to the post holder, the Healthcare Assistant (HCA) will deliver high quality nursing care to patients as part of a team. The HCA is responsible for their own practice, working within the defined limits of competence and scope of the role, while the registered nurse retains accountability for the care delivered. Successful candidates will have a genuine desire to become a part of our amazing team, provide outstanding care, work well within a team, and be hardworking, compassionate, and passionate about caring for this client group.

Hours of work are full‑time 37.5 hours per week; part‑time requests will not be considered. Work placements will align with the vacancy pipeline and specific area requests cannot be accommodated.

Main Duties

• Deliver high quality nursing care under the supervision of a Registered Nurse.
• Work within the defined limits of competence and scope of the role.
• Participate in daily supervision and training sessions to perform clinical skills safely, confidently, and competently.
• Maintain patient confidentiality and demonstrate good organisational skills.
• Show patience, understanding, calmness, tact, and diplomacy under pressure.
• Commit to customer care initiatives and support the team’s objectives.

About Us

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK, St Helier Hospital with the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children, and Epsom Hospital with the South West London Elective Orthopaedic Centre (SWLEOC). In 2021 the two trusts became a hospitals group while remaining separate, enabling closer collaboration in research, development, education, and training for our 17,000‑strong workforce.

Details

Posted: 01 December 2025
Pay Scheme: Agenda for Change
Band: 3
Salary: £29,651 to £31,312 a year (including HCAS Outer pro rata)
Contract: Permanent
Working Pattern: Full‑time
Reference Number: 343‑7542140‑RB‑VCG
Job Locations: St Helier Hospital, Wrythe Lane, Carshalton, SM5 1AA

Job Description

As a Healthcare Assistant, you will support the registered nurse in delivering patient care, ensuring competency, and adhering to established protocols. Responsibilities include direct patient care, assisting with daily activities, and maintaining accurate clinical records. Further details are provided in the attached supporting document.

Person Specification

Education

• Essential: Care Certificate Completion or equivalent experience.
• Essential: Evidence of ongoing professional development.
• Desirable: HSC Diploma Level 3 Advance / Higher Apprenticeship Level 3.
• Desirable: NVQ Level 2 in Acute Care.

Experience

• Essential: Experience in a healthcare setting sufficient to have gained relevant competencies for a Band 3 position.
• Essential: Experience with computers (keyboard skills, data entry).

Skills and Abilities

• Essential: Clinical skills (e.g. phlebotomy).
• Essential: Strong organisational skills and self‑motivation to work under minimal supervision.
• Essential: Patience and understanding of patient needs.
• Essential: Ability to remain calm and demonstrate tact and diplomacy under pressure.
• Essential: Commitment to customer care initiatives.
• Essential: Awareness of patient confidentiality.

Disclosure and Barring Service Check

This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer Details

Employer name: Epsom and St Helier University Hospitals NHS Trust
Address: St Helier Hospital, Wrythe Lane, Carshalton, SM5 1AA
Website: https://www.epsom-sthelier.nhs.uk/work-for-us