Healthcare Assistant/Receptionist

University Hospitals Sussex NHS Foundation Trust; Worthing; On-site; GBP 21,000 - 25,000; Full time

Job summary

Le département de Diabète et Endocrinologie recherche un(e) Réceptionniste/Assistant(e) de santé passionné(e) pour rejoindre notre équipe dynamique. Ce poste impliquera l'accueil des patients et le soutien administratif, tout en travaillant avec des équipes expérimentées pour fournir un service optimal. Nous valorisons la diversité et l'inclusion tout en offrant des programmes de bien-être et de flexibilité pour le personnel.

Benefits

Programme de bien-être pour le personnel

Flexibilité dans le travail

Qualifications

• Motivé(e) et enthousiaste pour le rôle de Réceptionniste/Assistant(e) de santé.
• Compétences en accueil des patients et gestion des appels.
• Capacité à travailler en équipe et à utiliser son initiative.

Responsibilities

• Accueillir et vérifier les patients.
• Répondre au téléphone et gérer les cliniques.
• Assister les cliniciens et scanner des documents.

Skills

Excellent customer service skills

Ability to work well under pressure

Communication skills

Teamwork and initiative

Job description

The Diabetes and Endocrinology Department is looking for a motivated and enthusiastic person to work as a Receptionist/Health Care Assistant within our busy department on a full time basis.

This is a challenging role dealing with patients coming in for a variety of appointments in our department.

You will also support our Co-ordinators with scanning paperwork and answering the telephone.

The successful candidate will be expected to demonstrate the following skills:

• Excellent customer service skills.
• Be able to work well under pressure.
• Communicate well with patients and other staff of all levels.
• Be able to operate effectively as part of a team or using your own initiative.
  
  

You will be supported by experienced staff whilst working as part of a team delivering a high quality service to patients and other departments within the hospital.

• Greeting patients
• Checking patients in
• Answering the telephone
• Outcoming clinics
• Supporting clinicians before their clinics
• Providing HCA support within the department where necessary
• Scanning documents onto Evolve
• Prepping clinics
  
  

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

For further details / informal visits contact: Name: Lorraine Wells Job title: Directorate Support Manager Email address: [e-mail] Telephone number: 07917751139