Assistant Night Reception Manager

Oatlands Park Hotel; Weybridge; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

Free meals on duty

Free parking

Friends and family rates

Job summary

Join the royal crown jewel of Surrey as the Assistant Night Reception Manager at a luxury 4-star hotel. You'll oversee guest services during the night shift, from ensuring excellent service to managing hotel security and training new staff. This role offers an exciting opportunity to become part of a dedicated team focused on delivering exceptional service, all in a stunning setting.

Qualifications

• Must have experience of night working.
• At least 1 year experience of working on a reception desk.
• Good standard of presentation and etiquette.

Responsibilities

• Assist in running the reception desk from 22:45 to 07:15.
• Ensure guest requests are handled professionally.
• Complete night audit and maintain security of the hotel.

Skills

Customer Service

Attention to Detail

Verbal Communication

Administrative Skills

Education

Hospitality qualification or working towards one

Tools

Opera Property Management System

Job description

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Are you ready to be the welcoming face of the royal crown jewel of Surrey, located on the historic site of a Royal Tudor Palace built by King Henry VIII? Do you have a passion for hospitality, excellent attention to detail, and a calm, professional approach to night-time operations?

We are recruiting for a dedicated and service-focused Assistant Night Reception Manager at Oatlands Park Hotel, a luxury 4-star hotel in Weybridge, Surrey.

Our Hotel

Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel and hospitality industry, one of Surrey's most dynamic and successful industries. Located in a stunning setting in Weybridge, the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer.

We understand that every guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers. Each member of the team is an ambassador of our Company values:

- Teamwork

- Integrity

- Mutual Respect

- Passion for Service; and

What will you do?

You will report to the Night Manager and the other Front of House Management. As the Assistant Night Manager, you will be responsible for assisting in the smooth running of the reception desk between the hours of 22:45 and 07:15.

Main Responsibilities

- Providing a friendly, welcoming and efficient service to all guests in line with the hotel's vision and values.

- Ensure all guest requests and enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.

- Transfer incoming phone calls to the relevant department or take a message in their absence.

- Ensure all requests are recorded and actioned in accordance with company policy and in an efficient and courteous manner.

- Be aware at all times of current business targets and focus at all times on achieving targets.

- Deputise for the Night Manager and act as Duty Manager in their absence.

- Ensure night audit is completed and correct.

- Assist with training and onboarding new joiners.

- Assist in ensuring the security of the hotel, guests and staff during the night.

Education and Qualifications:

- Hospitality qualification or working towards one would be desirable.

Required Skills and Experience:

If you tick the following, we encourage you to apply:

- You must have experience of night working.

- At least 1 year experience of working on a reception desk in a customer service or reception role.

- A friendly, welcoming and customer focused approach, providing a consistently high standard of customer service.

- Good standard of administrative skills.

- High standard of presentation and etiquette.

- You should be able to work collaboratively with others and have good verbal communication skills.

- You must be able to work effectively under pressure.

- You should have a "can do" attitude, and be open to suggestions and constructive feedback.

- Deal with customer data in accordance with UK GDPR and data protection.

- Ability to think fast and deliver solutions on a daily basis.

- Live within a commutable distance of the hotel.

- Commit to continuous professional development (CPD).

- Working knowledge of Opera Property Management System (PMS) would be an advantage.

Right to Work:

- You must have legal authorization to work in the United Kingdom.

- The Hotel does not sponsor work visas.

You will enjoy a range of staff benefits including:

- 28 days annual leave

- Free meals on duty

- Free parking

- Friends and family rates

You can apply by sending us your CV. Make sure you include your current town or city and any relevant experience in your CV.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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