Assistant Patient Administrator - Main Receptionist

Chelsea and Westminster Hospital NHS Foundation Trust; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a friendly and self-motivated Assistant Patient Administrator for their Outpatient Reception. The role involves providing high-quality customer service and administrative support to manage the reception of patients, ensuring their needs are met during busy hours. Join a top-performing NHS Trust committed to excellence in patient care and flexible working arrangements.

Qualifications

• Previous reception experience required.
• Strong communication and customer care skills essential.

Responsibilities

• Deliver comprehensive, patient-focused reception service.
• Provide administrative support and maintain high standards of customer service.
• Support patients in a busy healthcare environment.

Skills

Customer service

Communication

Job description

Assistant Patient Administrator - Main Reception areas and Outpatient reception

West Middlesex University Hospital, Isleworth

We are looking for a friendly, self-motivated, and confident person with experience in providing a high standard of customer care. The post holder will deliver a comprehensive, patient-focused reception service in our Outpatient Reception.

If you enjoy working in a busy and demanding environment, this could be your opportunity to make a real difference to our service, always keeping the patient at the centre of everything we do.

The successful candidate must have previous reception experience, with excellent communication and customer service skills.

Working hours are on rotation between 8am - 4pm, 9am - 5pm, and 11am - 7pm, Monday to Friday, including occasional weekends and bank holidays.

The post holder will support the delivery of high-quality, safe, and compassionate healthcare by welcoming and supporting patients in a manner that meets their individual needs. They will also provide administrative support, liaising between patients, doctors, practitioners, and other healthcare professionals. Maintaining high standards of customer service and professionalism at all times is essential.

The role may require working in one of the following areas, with cross-cover where necessary:

• Main Reception
• Outpatient Clinic Reception

Chelsea and Westminster Hospital NHS Foundation Trust is among England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—and offer award-winning clinics across North West London.

Our nearly 7,500 staff serve a diverse population of 1.5 million, providing full clinical services including maternity, A&E, children’s services, and specialist HIV and sexual health clinics. We are rated 'Good' by the Care Quality Commission in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We support flexible working arrangements where possible to accommodate staff and patient needs.

The Trust is committed to equality and welcomes applications from all backgrounds. Adjustments can be made for disabled candidates. Early applications are encouraged as vacancies may close once sufficient applications are received. If you do not hear from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

For further details or informal visits, contact:

Name: Pauline Harwood

Job Title: Team Leader

Email: [e-mail]

Telephone: [phone]