Guest Service Assistant- Receptionist

Aimbridge; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality brand, Aimbridge, is seeking a Front Office team member in London. The role involves managing guest check-ins and ensuring excellent customer service, with a focus on communication and attention to detail. Join a passionate team dedicated to providing exceptional experiences in the hospitality industry.

Benefits

Industry leading training and development opportunities

Hotel discounts and staff rates

Wagestream access for early pay

Flexible working opportunities

28 days holiday including Bank Holidays

Paid breaks

Career and lifestyle breaks

Free staff parking

Qualifications

• Strong verbal and written communication skills.
• Ability to manage guest reservations and check-ins.
• Detail-oriented for accurate bookings.

Responsibilities

• Ensure smooth check in/out process for guests.
• Maximise room occupancy and promote hotel services.
• Maintain compliance with security and health regulations.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Hotel management software (Opera, Fidelio)

Microsoft Office

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Flexible working opportunities

• Minimum of 28 days holidays including Bank Holidays (On pro Rata Basis)
• Paid breaks
• Starting salary above national minimum wage
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.