Healthcare Assistant

St Mary's Hospital; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare organization in Greater London is seeking candidates to join their paediatric team. The role involves supporting nursing staff in caring for patients from newborns to young adults, handling administrative tasks, and providing comfort to families. Essential qualifications include NVQ Level 3 and skills in personal care and clinical observations. The position offers a supportive work environment with opportunities for career development and recognition. Flexible working arrangements are considered.

Benefits

Career development

Flexible working hours

Staff recognition scheme

Membership options for onsite leisure facilities

Qualifications

• Experience in basic personal care and clinical procedures.
• Ability to communicate effectively with patients and staff.
• Knowledge of hospital administrative systems.

Responsibilities

• Support nursing staff with patient care from newborns to young adults.
• Maintain effective communication with patients and relatives.
• Assist with administrative tasks including answering calls and queries.

Skills

Basic personal care duties

Clinical observations

Computer proficiency

Workload prioritization

Ability to work under pressure

Education

NVQ Level 3 or Care Certificate

English Language GCE / GCSE

Job description

Job overview

At Imperial College Healthcare NHS Trust, you’ll join one of the UK’s most dynamic paediatric teams across five world-class hospitals. Whether you’re new to healthcare or looking for a fresh challenge, this is your chance to make a real difference while learning and growing in a supportive environment.

On our vibrant 25-bedded Great Western Ward, every day brings variety and purpose. You’ll support the nursing team in caring for patients from newborns through to young adults, helping with day-to-day tasks that make a big impact – from assisting with personal care and observations to providing comfort and reassurance to families.

Main duties of the job

• Demonstrate a courteous, friendly and helpful approach to patients, colleagues and relatives, greet them orientate patients and visitors to the area.
• Minimise queue on the reception area and seek assistance when necessary.
• Introduce yourself to new arrivals and explain your part in their journey.
• Where appropriate, use the patients name when talking to them, maintain eye contact and smile.
• To respond in a helpful way to all enquiries from patients, relatives, carers and staff and be empathetic to the needs of patients who may be anxious or distressed.
• Ensure effective and appropriate communication with staff, patients, relatives and visitors, maintaining confidentiality and information governance at all times.
• Answer the telephone, respond to queries and take messages, referring to the nurse or doctor in charge when appropriate. Be able to redirect incoming calls and access the bleep system.
• Communicate effectively via Trust email and check emails for relevant Trust and management information

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person specification

Education

Essential criteria

• NVQ Level 3, Care Certificate or 12 months experience at Band 3 or equivalent
• English Language GCE / GCSE or equivalent

Skills

Essential criteria

• Skill in performing basic personal care duties and clinical observations and procedures
• The ability to use computers to enter and retrieve information
• The ability to prioritise and plan day to day workload
• The ability to work within a busy and demanding environment

Desirable criteria

• Phlebotomy trained

Experience

Essential criteria

• Knowledge of hospital administrative systems
• Recent and at least six months experience in an acute clinical setting

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).