Receptionist

Ontap Job Search; Sunderland; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

South Tyneside and Sunderland NHS Foundation Trust is seeking an enthusiastic Receptionist to provide a professional reception service at Sunderland Royal Hospital. The role requires daily front-desk duties, delivering administrative support to the Recruitment Services Team, and assisting with pre-employment checks and ID badges.

The postholder will work Monday to Friday, 8.30am–5.00pm (4:30pm Friday), supporting HR transactional services across the Trust Headquarters and departments.

Qualifications

• Front-of-house reception experience is preferred.
• Strong communication and customer-service skills.
• Proficient IT skills with Microsoft Office.
• GCSE English and Maths at C or above or equivalent/NVQ2 Administration.

Responsibilities

• Carry out reception duties for visitors, staff and the public in a professional manner.
• Receive and distribute post for HR and corporate functions.
• Support recruitment services with data entry in NHS Jobs/ESR and other databases.
• Set up and issue ID badges and assist with pre-employment checks.
• Maintain employee files and book meeting rooms.

Skills

Customer service

Communication skills

IT skills

Microsoft Office

Education

GCSE English and Maths (C or above)

NVQ Level 2 in Administration

Tools

NHS Jobs System

ESR System

Home Office online right to work checking service

Job description

We are looking for an enthusiastic Receptionist to provide an effective and efficient reception service within Trust Headquarters at Sunderland Royal Hospital. The postholder will be required to work Monday to Friday, 8.30am 5.00pm (4:30pm Friday). As part of the Reception Team, you will play an important role in delivering a high quality and professional service as part of the Workforce & Organisational Development Directorate. You will be responsible for meeting and directing visitors in a friendly and efficient manner for the Human Resources Team and other departments based within Trust Headquarters, as well as delivering administrative support and assistance to the Recruitment Services Team by undertaking pre-employment checks and issuing ID badges. Recruitment Services are a dynamic and diverse team who are committed to providing an excellent recruitment service. You will have the ability to communicate information to a range of people on a range of matters face to face, by telephone and in writing/email and demonstrable customer service skills and have previous reception experience. You must have basic IT skills / standard keyboard skills / working knowledge of Microsoft Office and GCSE level pass at C grade or above in English and Mathematics (or equivalent) or NVQ Level 2 in Administration (or equivalent). The Workforce and Organisational Development Directorate delivers a wide range of HR transactional services to South Tyneside and Sunderland NHS Foundation Trust, plus two Subsidiary Companies, and our Recruitment Services Team is at the centre of ensuring the very best staff are recruited to deliver high quality care to our patients / service users.

Main duties of the role will include:

• Carry out reception duties, communicating with a wide range of people - visitors, staff, patients and the public and provide them with information in a professional and helpful manner.
• Receive and distribute post for the HR Department and other corporate functions within Trust Headquarters.
• Assist more senior Recruitment Services Team members with sorting, processing and inputting data into NHS Jobs/ESR system/other databases/IT systems with speed and accuracy and within specified deadlines.
• Set up and issue ID badges (new and replacement) Support the pre-employment check process, using Trust ID and other systems such as Home Office on-line right to work checking service and DBS Update.
• Maintain employee personal files/filing system in line with standard business process.
• Book meeting rooms as requested.
• Follow-up on any candidates failing to attend HR appointments linked to employment checks.

Daily reception duties, including meeting and directing visitors for Trust Headquarters, and delivering administrative support and assistance to the Recruitment Services Team and other colleagues across the HR Directorate.

Please refer to the attached job description for full outline of the role /duties.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE ROLE.