Receptionist

Ntw-Solutions; Newcastle upon Tyne; On-site; GBP 12,000 - 13,000; Part time

Benefits offered by this job

Pension (NEST)

Staff benefits & discounts

Health & wellbeing support

Job summary

NTW Solutions are seeking a part-time receptionist for a 9-month fixed-term contract at Band B level. The role involves welcoming patients and visitors, handling queries, and performing clerical and administration tasks to support NHS site operations in Newcastle upon Tyne.

Working hours are 7am-3pm Week 1 and 12 noon-8pm Week 2, totaling 22.5 hours per week. Salary is £13.55 per hour, with a pro rata annualised pay and access to pension and staff benefits.

Qualifications

• For the role you will be the first point of contact and provide a friendly welcome.
• You should manage administrative tasks and support NHS site operations.
• Ability to prioritise information and handle queries efficiently.

Responsibilities

• Provide a high quality reception service and act as first point of contact.
• Warmly welcome patients, visitors, staff and contractors and answer queries.
• Answer the phone and manage enquiries.
• Collaborate with teams to resolve issues as they arise.
• Carry out clerical and administrative tasks for reception and other teams.
• Issue and control access to keys and fobs.

Skills

Reception

Customer service

Administration

Organisation

Prioritisation

Mobility

Education

GCSE level

Job description

Main area Reception and Administration Grade Band B (£13.55 per hour) Contract Fixed term: 9 months (working shift pattern) Hours Part time - 22.5 hours per week (Week 1 - 7am - 3pm, Week 2 - 12 noon - 8pm) Job ref 263-SOL-FAC26-062

Employer NTW Solutions Employer type NHS Site Benton House Town Newcastle Upon Tyne Salary £26,499 pro rata per annum Closing 08/09/2026 23:59

Band B (£13.55 per hour)

We are really glad you are thinking of working with us. We provide important services to the NHS and other partners. We have a range of roles and working here is varied and interesting and you can make a positive difference to people’s lives.

Our people are at the absolute heart of what we do and our services are based on having great people work for us. We know from our staff survey that people like working here and people love the friendly and supportive teams we have.

We care about our staff and provide great benefits and have a range of health and wellbeing support available. We strive to be a great and inclusive place to work and having an inclusive workforce is something we are passionate about.

Job overview

As a receptionist you’ll be the first point of contact for anyone visiting the site, providing a friendly and professional welcome. You’ll greet patients, visitors, staff and contractors, answering queries and ensuring everyone feels supported

Main duties of the job

• Providing a high quality efficient reception service and acting as a first point of contact.
• You’ll provide a warm welcome to patients, visitors, staff, contractors and anyone else who visits the site and answer any queries.
• You’ll answer the phone and deal with any queries people have
• Being proactive and working with a range of teams to deal with and resolve any issues you are faced with.
• Carrying out a range of clerical and administrative tasks, for the reception itself, as well as other teams.
• Issuing and controlling access to keys and fobs.
• You will come into contact with patients and need to be conscious of your safety as well as mindful of their needs. In addition you may be present during difficult situations

Working for our organisation

NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.

We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.

We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.

We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.

Detailed job description and main responsibilities

Please find attached job description for full details.

Pay: Band B (£13.55 per hour)

Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).

If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC. Anyone currently paying into the NHS Pension scheme will be able to retain this.

Person specification

Person Specifiction

• Dealing with customers and the general public
• Reception work or similar
• Using, managing and maintaining administrative systems

Skills and Knowledge

• Good organisational and planning skills
• Ability to prioritise and process information according to urgency
• Must be able to meet the mobility requirements of the post

Education and Qualifications

• General education at GCSE level

All jobs will be appointed on the NTW Solutions Limited terms and conditions and not NHS Agenda for Change terms and conditions. New starters who are not in the NHS Pension already will be enrolled into a NEST pension.

Recruitment into NTW Solutions Limited will follow the principals of NHS Employer Check Standards and any relevant employment legislation.

Various posts are subject to DBS clearance prior to commencement.

To comply with Home Office Immigration Regulations all applicants must state their current immigration status, including expiry dates.

Please note if you are external to the CNTW Group you will be subject to a six month probationary period.

If you are successful at the shortlisting stage interview details will be sent to you via the email address that you used in your application.

This advert for a vacancy with NTW Solutions appears under the authority of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.