Healthcare Admin & Customer Service Coordinator

Millbrook Healthcare; Wick; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme

Life assurance

Rewards scheme - 200+ perks

25 days holiday + bank holidays

Job summary

Millbrook Healthcare is seeking a Customer Service Coordinator to join our West Sussex Community Equipment Service Centre in Littlehampton. You will handle calls from service users, families and healthcare professionals, acting as the first point of contact for queries or orders regarding our community healthcare equipment.

You’ll work as part of a supportive team in a company committed to recognition for a job well done.

Qualifications

• Strong experience in a busy, fast-paced office environment.
• Relevant telephone-based customer service experience.
• Previous administration and diary management experience.
• Professional and confident manner on the telephone and via email.
• Competent IT skills with Microsoft Office and ability to learn new systems.

Responsibilities

• Assist and manage incoming calls, answering queries promptly and professionally.
• Coordinate orders to be delivered, installed and collected by Driver Technicians.
• Analyse orders to identify errors on online orders.
• Invoice and enter orders via the online system.
• Provide general administration support and adapt to flexible working requests.

Job description

Millbrook Healthcare is seeking a Customer Service Coordinator to join our West Sussex Community Equipment Service Centre in Littlehampton. You will handle calls from service users, families and healthcare professionals, acting as the first point of contact for queries or orders regarding our community healthcare equipment.

You’ll work as part of a supportive team in a company committed to recognition for a job well done.