Health Records Clerk

Aneurin Bevan University Health Board; West Midlands; On-site; GBP 25,000; Part time

Job summary

A health board in the UK is seeking individuals for a part-time position within their Digitised Health Records Services team. Responsibilities include locating and tracking patient records, prepping records, and ensuring quality checks. Candidates should possess excellent communication and organisational skills, as well as previous clerical experience. The role offers flexible working schedules and various training opportunities for career progression. The ability to speak Welsh is desirable but not mandatory.

Qualifications

• Willing to undertake mandatory training and future training as required.
• Knowledge of IT systems.
• Previous clerical experience or similar.

Responsibilities

• Locate, retrieve, and track patient records.
• Quality checking paper and scanned records.
• Maintain professional communication with staff.
• Dealing with internal/external requests for information.

Skills

Excellent Communication skills

Excellent Organisational skills

Attention to detail

Ability to work under pressure

Ability to work as a team

Polite & professional telephone manner

Education

NVQ2 in administration or basic general education

Job description

Job Summary

An exciting opportunity has arisen within The Digitised Health Records Services to be part of the team based at Online House, Cleppa Park in Newport. This is a busy but supportive team, and we are looking for individuals who have:

• Excellent Communication skills
• Excellent Organisational skills
• Excellent attention to detail
• Flexibility in working practices
• The ability to work as a team
• The ability to work under pressure and to deadline

Our goal is to ensure the availability of the Health Record to support the journey towards the digitisation of patient records. Digitised Health records play a vital part in patient care, and you will be part of a team ensure the availability of the patient record, supporting Health care professionals caring for the patient.

We can offer varied working schedules to suit your lifestyle and can offer many training and development opportunities to progress your career within this service.

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Any applicant requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.

Main duties of the job

• Locate, retrieve, and track patient records
• Prepping patient records in line with Standard Operating procedures
• Quality checking paper records
• Dealing with enquiries
• Maintain professional communication with all disciplines of staff
• Deal with internal/external requests for information in accordance with data protection
• Scanning the patient record using the latest technology
• Quality checking the scanned patient record
• Storing the paper record in line with retention procedures
• The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About Us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career.

Job Details

Reference number: 040-AC493-1225
Job locations: Online House, Cleppa Park, Newport
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,833 a year per annum pro rata
Contract: Permanent
Working pattern: Part-time
Date posted: 23 December 2025

Person Specification

Qualifications & Knowledge

• NVQ2 in administration OR basic general education, literate and numerate
• A willingness to undertake mandatory training and future training as required by the post
• Knowledge of IT systems
• Understanding of team working ethos

Experience

• Previous clerical experience or similar

Desirable

• Customer service experience

Skills and Attributes

• Good communication skills
• Ability to use initiative & meet deadlines
• Polite & professional telephone manner
• Ability to work well under pressure
• Ability to develop good & effective employee relationships
• Ability to follow instructions
• Ability to work flexible either as part of a team or using one’s initiative to meet the needs of the service
• Flexible to the needs of the service
• Demonstrate a commitment to achieving high quality standards of work
• Willingness to work under direction but also self-starter

Desirable (Welsh)

• Welsh speaker (Level 1) or willingness to work towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.