Gym Duty Manager — Member Experience & Safety

Nuffield Health; West End; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Holiday entitlement

Pension scheme

Discounted gym £35/m

Job summary

Nuffield Health is seeking a Duty Manager to support operations on a bank/adhoc basis at our West End gym. You will help ensure a smooth opening and closing, engage with members, and lead colleagues to maintain exceptional service.

With an emphasis on safety and member experience, you will conduct tours for prospective members and assist with Lifeguard duties as required, while benefiting from our supportive environment and the company’s wellbeing initiatives.

Qualifications

• Be available for ad-hoc shifts as required
• Excellent communication and customer service skills
• Ability to lead by example and support colleagues
• Willing to undertake Lifeguard training as needed

Responsibilities

• Be responsible for the smooth running of the club, including opening/closing during shift
• Prioritise member satisfaction and build strong member relationships
• Lead by example and support colleagues to maintain high standards
• Conduct tours for prospective members highlighting club benefits
• Oversee health and safety protocols and address issues promptly
• Swim to a high standard and be willing to train on site for Lifeguard breaks

Job description

Nuffield Health is seeking a Duty Manager to support operations on a bank/adhoc basis at our West End gym. You will help ensure a smooth opening and closing, engage with members, and lead colleagues to maintain exceptional service.

With an emphasis on safety and member experience, you will conduct tours for prospective members and assist with Lifeguard duties as required, while benefiting from our supportive environment and the company’s wellbeing initiatives.