Fitness Club Duty Manager — Member Experience & Ops Lead

Nuffield Health; Kings Langley; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health in Hemel Hempstead is seeking a Duty Manager for our Fitness and Wellbeing Club. This part-time role involves ensuring the club runs smoothly on shift, opening and closing, and delivering an exceptional member experience.

You will engage with members, lead by example, conduct tours for prospective members, uphold health and safety, and be available to cover Lifeguard breaks; swimming ability and willingness to train on site are required.

Qualifications

• Experience in hospitality or fitness industry preferred.
• Strong communication and customer service skills.

Responsibilities

• Be responsible for the smooth running of the club; opening/closing during shifts.
• Prioritize member satisfaction and engage with members to build relationships.
• Lead by example and support colleagues while upholding standards.
• Conduct tours for prospective members highlighting club benefits.
• Oversee health and safety protocols and address issues promptly.

Skills

Sales experience

Customer service

Leadership

Communication

Job description

Nuffield Health in Hemel Hempstead is seeking a Duty Manager for our Fitness and Wellbeing Club. This part-time role involves ensuring the club runs smoothly on shift, opening and closing, and delivering an exceptional member experience.

You will engage with members, lead by example, conduct tours for prospective members, uphold health and safety, and be available to cover Lifeguard breaks; swimming ability and willingness to train on site are required.