Health Advisor - Calm Caller Support & Triage

Integrated Care 24; Peterborough; On-site; GBP 20,000 - 26,000; Full time

Job summary

Integrated Care 24 (IC24) is recruiting Health Advisors to be the calm voice callers rely on when they need urgent NHS 111 support. You'll listen, assess using NHS pathways and guide people to the right care, at the right time, across a fast-paced environment.

You don't need prior healthcare experience; the role focuses on communication, empathy and accuracy. Comprehensive training and ongoing coaching will help you develop clinical systems knowledge and confidence.

Qualifications

• No prior healthcare experience required; communication skills and calm under pressure matter.
• Clear spoken and written English, with the ability to empathise and listen actively.
• Willingness to learn NHS Pathways and clinical processes through training.

Responsibilities

• Answer NHS 111 calls, listen to concerns and gather information to understand needs.
• Assess urgent and non-urgent conditions using NHS Pathways to ensure safe outcomes.
• Signpost callers to appropriate services, including self-care, primary care or urgent care.
• Manage conversations with empathy while maintaining professionalism and accuracy.

Job description

Integrated Care 24 (IC24) is recruiting Health Advisors to be the calm voice callers rely on when they need urgent NHS 111 support. You'll listen, assess using NHS pathways and guide people to the right care, at the right time, across a fast-paced environment.

You don't need prior healthcare experience; the role focuses on communication, empathy and accuracy. Comprehensive training and ongoing coaching will help you develop clinical systems knowledge and confidence.