Calm NHS 111 Health Advisor – Compassionate Triage

Integrated Care 24 Ltd; Ashford; Presencial; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

NHS Pension

33 days leave

Enhanced family leave

Wellbeing support

Training & development

Blue Light Card

Descripción de la vacante

Integrated Care 24 (IC24) is seeking Health Advisors to be the calm voice for NHS 111 callers. You will assess needs, guide patients to the right care and support families during challenging conversations, all while delivering high‑quality, safe patient care in a fast‑paced environment.

You don’t need prior healthcare experience; strong communication, empathy, and reliability matter. Training, coaching and a supportive team will help you succeed in a demanding 24/7 rota with weekend work.

Formación

• No prior healthcare experience required.
• Clear communication and ability to stay calm under pressure.
• Willingness to learn NHS Pathways and clinical processes.

Responsabilidades

• Answer NHS 111 calls and gather information to understand patient needs.
• Use NHS Pathways to assess urgent and non-urgent conditions and direct to appropriate services.
• Signpost callers to self-care, primary care, urgent treatment or emergency services.
• Support distressed callers with empathy while maintaining professional boundaries.
• Navigate multiple IT systems and record information accurately.
• Ensure patient safety and quality standards, and participate in ongoing training and development.
• Recognise safeguarding concerns and escalate when appropriate.

Conocimientos

Active listening

Empathy

Communication

English

Herramientas

NHS Pathways

IT systems

Descripción del empleo

Integrated Care 24 (IC24) is seeking Health Advisors to be the calm voice for NHS 111 callers. You will assess needs, guide patients to the right care and support families during challenging conversations, all while delivering high‑quality, safe patient care in a fast‑paced environment.

You don’t need prior healthcare experience; strong communication, empathy, and reliability matter. Training, coaching and a supportive team will help you succeed in a demanding 24/7 rota with weekend work.