Health Advisor — Calm, Impactful First-Contact Care

Integrated Care 24 Ltd; England; Presencial; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced family leave

Wellbeing support

Career development

Blue Light Card

Descripción de la vacante

Integrated Care 24 Ltd (IC24) is recruiting for Health Advisors to handle NHS 111 calls, assess needs and guide patients to the right care. You will use NHS Pathways and approved processes, maintaining calm, accurate communication across multiple systems in a fast-paced environment.

No specific healthcare background is required; you will receive comprehensive training. A 24/7 rota including weekends is required, with opportunities to develop clinically and professionally within a supportive team.

Formación

• Excellent communication skills and empathy are essential.
• Ability to stay calm under pressure and handle challenging conversations.
• Willingness to work a 24/7 rota, including weekends.

Responsabilidades

• Answer NHS 111 calls and gather information to assess needs.
• Use NHS Pathways to assess urgent and non-urgent conditions safely.
• Direct callers to the most appropriate care or service.
• Manage conversations with distressed or anxious callers.
• Navigate multiple IT systems and record information accurately.

Conocimientos

Communication

Empathy

Calm under pressure

Multitasking

Herramientas

NHS Pathways

Descripción del empleo

Integrated Care 24 Ltd (IC24) is recruiting for Health Advisors to handle NHS 111 calls, assess needs and guide patients to the right care. You will use NHS Pathways and approved processes, maintaining calm, accurate communication across multiple systems in a fast-paced environment.

No specific healthcare background is required; you will receive comprehensive training. A 24/7 rota including weekends is required, with opportunities to develop clinically and professionally within a supportive team.