Head Waiter/waitress

The Chancery Rosewood; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Chancery Rosewood, opening in Summer 2025 in Mayfair, seeks a Head Waiter to deliver exceptional guest experiences. This role involves leading a team, ensuring service excellence, and fostering a positive environment in a luxury hospitality setting.

Qualifications

• Experience in a leadership or supervisory role within luxury hospitality.
• Strong communication and problem-solving skills.
• Passionate about delivering outstanding service.

Responsibilities

• Lead and support your team to ensure smooth day-to-day operations.
• Provide hands-on guidance to maintain service excellence.
• Address guest needs proactively.

Skills

Leadership

Communication

Problem Solving

Attention to Detail

Adaptability

Job description

The Chancery Rosewood – opening Summer 2025, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As a Head Waiter, you will play a key role in delivering seamless service and exceptional guest experiences. You will support the leadership team in overseeing daily operations, guiding and motivating colleagues, and ensuring that every interaction reflects the highest standards of luxury hospitality.

Key Responsibilities

• Lead and support your team to ensure smooth day-to-day operations.
• Provide hands-on guidance to maintain service excellence and efficiency.
• Foster a positive, team-oriented environment while mentoring colleagues.
• Address guest needs proactively, ensuring an exceptional experience.
• Assist with training and continuous improvement initiatives.

About You

• Experience in a leadership or supervisory role within luxury hospitality.
• A natural leader with strong communication and problem-solving skills.
• Passionate about delivering outstanding service with attention to detail.
• Adaptable and able to thrive in a fast-paced environment.
• A proactive and solution-focused approach to challenges.