Head Waiter

Crazy Pizza; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading restaurant chain is seeking a Head Waiter/Waitress to ensure exceptional service in a dynamic environment. The ideal candidate will have a passion for hospitality, with at least 2 years of experience in high-end dining. Responsibilities include leading a section, training staff, and maintaining service standards while fostering a welcoming atmosphere.

Qualifications

• Minimum of 2 years experience in high-end restaurants.
• Exceptional customer service skills.
• Strong knowledge of food, wine, and beverages.

Responsibilities

• Lead a specific section during service.
• Inspire and motivate team members.
• Resolve guest requests promptly.

Skills

Customer service

Attention to detail

Communication

Teamwork

Job description

At Crazy Pizza, we are a lot more than just pizza; we are the new sleek dining style that brings the passion and spirit of Italy to tables combining incredible service and topnotch dishes in exclusive locations across the globe. Founded on the principles of innovation and excellence, Crazy Pizza, part of Majestas Group, is renowned for its bold flavors, fresh ingredients, and commitment to exceptional service.

A Head Waiter at Crazy Pizza

As a Head Waiter/Waitress, you play a crucial role in ensuring the seamless operation of your section during the service. Working closely with our restaurant and bar teams, you will deliver impeccable service.

You will be responsible for:

• Lead a specific section within our dining area, ensuring smooth and efficient service.
• Inspire and motivate your commis and runners to consistently achieve high standards throughout service.
• Be the primary point of contact for guest requests, resolving them promptly and professionally.
• Promote and upsell our food and beverage offerings while taking orders and closing bills in your designated area.
• Maintain the cleanliness of your designated dining area to meet company standards, always creating a welcoming atmosphere.
• Inform the Restaurant Manager of any issues to ensure quick and effective resolution.
• Excel in a dynamic, fast-paced environment where quality and guest satisfaction are top priorities.

Who are you?

• A minimum of 2 years of experience as a waiter in high-end restaurants.
• Exceptional customer service skills with a passion for creating a high-end dining experience.
• Strong knowledge of food, wine, and beverages, with the ability to make informed recommendations.
• A keen eye for detail, ensuring the highest presentation and service standards.
• Enthusiastic, energetic, and able to thrive in a fast-paced, dynamic environment.
• Strong communication skills with a friendly and engaging personality.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A team player who enjoys working with others to create a seamless guest experience.

Crazy Pizza is committed

Our commitment to diversity, equity, and inclusion is reflected in both our hiring practices and our workplace culture. As an equal opportunity employer, we encourage applicants from all backgrounds, regardless of race, religion, color, nationality, ethnic origin, gender, gender identity, pregnancy, sexual orientation, age, marital status, or disability. We celebrate and support the unique contributions of every individual.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Restaurants, Hospitality, and Food and Beverage Services

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