Head Waiter - Twenty8

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality establishment in London is seeking a Head Server to provide exceptional service and lead the team in delivering a memorable guest experience. The ideal candidate will possess extensive knowledge of food and beverages, exhibit warm hospitality, and inspire fellow staff members. Join us to be part of a growing team with opportunities for training and progression.

Benefits

Pension Scheme

Complimentary family meal and quality coffee/hot drinks whilst on duty

Growing team with great training and progression opportunity

Paid break and annual leave

Good work/life balance

Your birthday off (paid) after one year of service

Hotel discount

Wagestream

Private Health Care

Experience Stay - Breakfast included

5 days of paid sick leave for every rolling 12 months

Additional holiday for each completed year of service

£20 Uber Ride when finishing after 1am

Qualifications

• Strong understanding of food and beverage menus.
• Ability to train new servers and create informational materials.
• Experience in a hospitality role with leadership responsibilities.

Responsibilities

• Greet and communicate warmly with guests.
• Deliver food and beverage menus, process orders.
• Train new servers and assist management with service oversight.

Skills

Hospitality

Food Knowledge

Wine Knowledge

Cocktail Knowledge

Leadership

Job description

Social network you want to login/join with:

Hospitality is at the core of what we do and who
we are. It’s more than just a job; it’s a path to a career in our industry.
Many of us at NoMad have grown from within these walls and we pride ourselves
on providing these opportunities. We thrive to achieve our vision to be a
thriving hotel combining the best of New York hospitality with London charm.
Our values connect us; our behaviours guide us; and our non-negotiables drive
us.

Welcome to NoMad London

Head Servers are experts of the food & beverage world, exhibiting warm hospitality and moving in service with purpose and efficiency. Their working knowledge of our food menus, wines, spirits, cocktails and hot beverage programs is impressive. They also have a substantial foundational knowledge if the culinary world alongside classic cocktails and major grape varieties and wine producing regions.
Head Servers are responsible for maintaining the same level of food knowledge amongst themselves throughout all the outlets, knowing all ingredients, preparations, allergens and possible modifications for all dishes produced in the kitchen. They are also looked to as leaders amongst the staff and should aim to be a source of inspiration and aspiration.

EXPECTATIONS

The Head Server is expected to:

• Be professional at all the times.
• Be a positive ambassador of The NoMad throughout your professional career with us.
• Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
• To role model The NoMad values, and bringing them to life through each and every interaction.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Head Server are summarised below, the list is not exhaustive:

• Head Servers are responsible for greeting and communicating warmly with all guests in the space. They deliver beverage and food menus, process orders into Micros and maintain a high standard of service throughout a guest’s visit. They know all well spirits and spirit brands featured in our bars. They can speak to the structure of our food and cocktail menus, ingredients, methods and presentations of all dishes and drinks served.
• They know all our wines by the glass on offer and can discuss major wine regions, climates, terroir and styles of wine, making confident recommendations. They are well-versed in wine service protocols and glass pouring levels. They have Head Servers set up the floor for service, ensure waiter stations are well stocked and all tools needed to execute service are available. They are responsible for maintaining glassware and assisting in any reasonable tasks as directed by the business needs.
• Head Servers must be able to explain and discuss all food dishes and beverage options available as well as have a full understanding of traffic patterns, position numbers, section plans and the team on site. Working alongside Barbacks, Bartenders, Maitre D's, Hosts, Assistant Servers and Bar Managers, Head
  Servers deliver an informed and expert service to all guests, championing our food & beverage programmes.
• Take responsibility for CGS stocktake and report numbers weekly to a Dining Room Manager for ordering purposes
• Take responsibility for training new servers / cocktail servers
• Create food and cocktail information sheets for the staff, including 100,200 and 300 level information, photographs, allergies, and fun facts.
• Assisting management in presenting in Line ups, creating Happy hours and quizzes to help develop the team.
• Assist management with overseeing service and any additional tasks they may have to undertake.

WHAT WE OFFER

• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Wagestream
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service
• £20 Uber Ride when finishing after 1am

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.