Head Waiter - Twenty8

The NoMad Hotel; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

The NoMad Hotel in London seeks a Head Server to provide exceptional service in a vibrant hospitality environment. The role involves leading a team, maintaining high service standards, and ensuring guests enjoy memorable dining experiences. This position offers opportunities for growth and development in a dynamic team.

Benefits

£750 Refer a Friend Scheme

50% Employee discount in F&B outlets

Pension Scheme

Complimentary family meal and quality coffee/hot drinks whilst on duty

Growing team with great training and progression opportunity

Paid break and annual leave

Good work/life balance

Your birthday off (paid) after one year of service

Hotel discount

Private Health Care

Experience Stay - Breakfast included

5 days of paid sick leave for every rolling 12 months

Additional holiday for each completed year of service

£20 Uber Ride when finishing after 1am

Qualifications

• Expertise in food & beverage service with a focus on cocktails and wines.
• Strong communication and leadership skills.
• Ability to train and mentor new staff.

Responsibilities

• Greet and communicate warmly with guests, delivering menus and processing orders.
• Maintain high standards of service and knowledge of food and beverage offerings.
• Train new servers and assist management with service oversight.

Skills

Hospitality

Food & Beverage Knowledge

Customer Service

Wine Knowledge

Team Leadership

Job description

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls, and we pride ourselves on providing these opportunities. We strive to achieve our vision of being a thriving hotel that combines the best of New York hospitality with London charm. Our values connect us; our behaviors guide us; and our non-negotiables drive us.

Welcome to NoMad London

OVERVIEW OF ROLE

Head Servers are experts in the food & beverage industry, demonstrating warm hospitality and moving through service with purpose and efficiency. They possess extensive knowledge of our food menus, wines, spirits, cocktails, and hot beverage programs. They also have a solid foundational understanding of the culinary world, including classic cocktails, major grape varieties, and wine regions. Head Servers are responsible for maintaining high levels of food and beverage knowledge among themselves across all outlets, knowing all ingredients, preparations, allergens, and possible modifications for all dishes. They are viewed as leaders and should serve as sources of inspiration and aspiration.

EXPECTATIONS

The Head Server is expected to:

• Maintain professionalism at all times.
• Be a positive ambassador of The NoMad throughout your career with us.
• Adhere to company policies and procedures, including H&S policies, HR policies, and the employee handbook.
• Model The NoMad values and bring them to life through every interaction.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Head Server include, but are not limited to:

• Greeting guests warmly, presenting menus, processing orders into Micros, and maintaining high service standards throughout the guest's visit. Knowledge of spirits, ingredients, methods, and presentation of dishes and drinks is essential.
• Knowing all wines by the glass, discussing major wine regions, climates, terroir, and styles, and making confident recommendations. Responsible for wine service protocols and glass pouring levels. Setting up the floor for service, stocking waiter stations, and maintaining tools needed for service.
• Explaining and discussing all food and beverage options, understanding traffic patterns, section plans, and team on-site. Collaborating with team members to deliver informed and expert service, championing our food & beverage programs.
• Managing CGS stocktake and reporting numbers weekly for ordering purposes.
• Training new servers and cocktail servers.
• Creating food and cocktail information sheets for staff, including detailed info, photos, allergies, and fun facts.
• Assisting management with team development activities like line-ups, happy hours, and quizzes.
• Supporting management with overseeing service and other tasks as needed.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and hot drinks on duty
• Opportunities for training and progression
• Paid breaks and annual leave
• Work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Wagestream
• Private Health Care
• Experience Stay with breakfast included
• 5 days of paid sick leave per rolling 12 months
• Additional holiday for each completed year of service
• £20 Uber ride after 1am shift

Please note: While we wish we could respond to all applicants, only shortlisted candidates will be contacted.