Head Waiter/waitress

The Nexus Club London Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious club in Greater London is seeking a Head Waiter/Waitress to assist in managing restaurant operations. The role involves leading service, training staff, and ensuring high standards of guest experience. Ideal candidates will have strong leadership and communication skills, with a passion for hospitality.

Qualifications

• Experience in managing restaurant service and staff training.
• Knowledge of food and beverage service standards.

Responsibilities

• Manage opening and closing procedures.
• Lead events and private dinners.
• Ensure professional service and guest satisfaction.

Skills

Leadership

Communication

Teamwork

Job description

Head Waiter/Waitress

Reporting to Head Waitress/Club Manager.

Aim of the role as a Head Waiter / Waitress

The main objective is to assist the Manager on duty in organizing and supervising service in the Restaurant / Lounge.

Responsibilities include:

1. Managing opening and closing procedures.
2. Conducting briefings and training sessions.
3. Leading events and private dinners.

Other key duties include:

• Ensuring that service is performed professionally and in accordance with the style specified by the Manager on duty / Line Manager.
• Having comprehensive knowledge of all dishes served and providing confident explanations when requested.
• Communicating respectfully with other restaurant staff and departments.
• Adhering to Company Policy and the Vision Statement.
• Maintaining product knowledge of all services offered in Nexus Club London.
• Meeting guests’ wishes where reasonably possible, showing passion and pride for Nexus Club London.
• Performing mise en place, cleaning, and service duties, emphasizing teamwork and flexibility.
• Completing all tasks within the allocated time and to the standards set by the Manager.
• Reporting comments, complaints, or problems to the Head Waiter/Manager discreetly and with integrity.
• Coordinating with the Head Waiter to ensure proper preparations and mise en place.
• Wearing the company watch and being available for customer calls and service at all times.
• Handling various service tasks, including food service, drink preparation, and special requests.
• Preparing coffee and basic cocktails as needed to support the bar team.
• Assisting the Head Waiter in ensuring the station is ready for service.
• Managing floor service, including table setup, taking orders, and serving food, providing excellent customer care.
• Being prepared to serve in Cafeteria, Floor, Bar, Club lounge, and Terrace.
• Maintaining discreet and efficient service with integrity.
• Wearing a neat and professional uniform that meets club standards.
• Participating actively in trainings, briefings, and meetings.
• Understanding and executing company policies related to privacy, confidentiality, and data protection.