Head Waiter/Waitress

Cafe Murano; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A Michelin-starred restaurant in Mayfair seeks an experienced Head Waiter/Waitress to enhance guest experiences and support team development. This role offers a dynamic environment with guaranteed hours, competitive pay, and numerous benefits, ideal for those ready to advance their careers in hospitality.

Benefits

Guaranteed minimum 30 hours

Flexible rotas

Great rates of pay, plus cash bonus schemes

Delicious team meals

28 days paid holiday

Career development opportunities

Access to Wagestream and wellbeing benefits

Company-wide parties and supplier trips

Qualifications

• Previous experience in a similar role within a high-quality or Michelin-starred environment.
• Strong communication skills and an eye for detail.
• Confidence in leading by example and mentoring others.

Responsibilities

• Taking ownership of your section, ensuring smooth and consistent service.
• Leading by example and setting the tone for excellent guest interaction.
• Supporting the management team with training junior staff.

Skills

Leadership

Communication

Attention to Detail

Team Spirit

Job description

Head Waiter/Waitress – Murano by Angela Hartnett

Full-Time or Part-Time – Mayfair, London

Murano, Angela Hartnett’s Michelin-starred restaurant in the heart of Mayfair, is looking for an experienced Head Waiter/Waitress to join our passionate front-of-house team.

We are a close-knit, dynamic team committed to exceptional service, generous hospitality, and creating a positive working environment where people grow and thrive. This role is ideal for someone who combines warmth and professionalism with leadership and team support skills. This is the perfect role if you're an experienced waiter looking to step up in your career.

What the Role Involves

As a Head Waiter/Waitress, you’ll play a key role in delivering an outstanding guest experience while supporting the daily running of the floor. Your responsibilities will include:

• Taking ownership of your section, ensuring smooth and consistent service
• Leading by example and setting the tone for excellent guest interaction
• Supporting the management team with training junior staff
• Ensuring standards are upheld and guest expectations consistently exceeded
• Maintaining a calm, professional presence during busy services
• Acting as a point of reference for product knowledge and menu details

What We’re Looking For

• Previous experience in a similar role within a high-quality or Michelin-starred environment
• A genuine passion for hospitality and service
• Confidence in leading by example and mentoring others
• Strong communication skills and an eye for detail
• Calm and reliable under pressure, with a guest-first attitude
• A positive, proactive approach and strong team spirit

What We Offer

• Guaranteed minimum 30 hours – no zero-hour contracts
• Maximum 48-hour working week across 6 shifts
• Flexible rotas, released 2 weeks in advance
• Great rates of pay, plus cash bonus schemes
• Delicious team meals at lunch and dinner (we all eat together)
• Full uniform provided or paid for, plus annual allowance
• 28 days paid holiday (including service charge), increasing with service
• £1,000 “Introduce a Friend” bonus
• 50% off food (plus complimentary drinks & starters) for you and up to 5 guests
• Career development and professional training opportunities
• Access to Wagestream and other wellbeing benefits
• Company-wide parties and supplier trips
• Restaurants closed over Christmas period

We’d love to hear from experienced, motivated individuals who are looking to be part of something special. If you’re ready to take the next step in your career and join a supportive, ambitious team, hit apply and we’ll be in touch soon.