Head Waiter - Twenty8

The NoMad Hotel London; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hotel in London is seeking a Head Waiter for their restaurant, Twenty8. The role requires expertise in food and beverage service, with responsibilities including guest interaction, order processing, and staff training. Join a thriving team that values hospitality and offers opportunities for career growth.

Benefits

£750 Refer a Friend Scheme

50% Employee discount in F&B outlets

Pension Scheme

Complimentary family meal and quality coffee/hot drinks whilst on duty

Paid break and annual leave

Your birthday off (paid) after one year of service

Private Health Care

Experience Stay - Breakfast included

5 days of paid sick leave for every rolling 12 months

£20 Uber Ride when finishing after 1am

Qualifications

• Expertise in food & beverage service.
• Strong knowledge of wines, spirits, and cocktails.
• Ability to train and lead new servers.

Responsibilities

• Greet and communicate warmly with guests.
• Process orders and maintain high service standards.
• Train new servers and assist management.

Skills

Hospitality

Food Knowledge

Wine Knowledge

Cocktail Knowledge

Leadership

Job description

Join to apply for the Head Waiter - Twenty8 role at The NoMad Hotel London

1 day ago Be among the first 25 applicants

Join to apply for the Head Waiter - Twenty8 role at The NoMad Hotel London

Get AI-powered advice on this job and more exclusive features.

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

Overview Of Role

Head Servers are experts of the food & beverage world, exhibiting warm hospitality and moving in service with purpose and efficiency. Their working knowledge of our food menus, wines, spirits, cocktails and hot beverage programs is impressive. They also have a substantial foundational knowledge if the culinary world alongside classic cocktails and major grape varieties and wine producing regions. Head Servers are responsible for maintaining the same level of food knowledge amongst themselves throughout all the outlets, knowing all ingredients, preparations, allergens and possible modifications for all dishes produced in the kitchen. They are also looked to as leaders amongst the staff and should aim to be a source of inspiration and aspiration.

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

Overview Of Role

Head Servers are experts of the food & beverage world, exhibiting warm hospitality and moving in service with purpose and efficiency. Their working knowledge of our food menus, wines, spirits, cocktails and hot beverage programs is impressive. They also have a substantial foundational knowledge if the culinary world alongside classic cocktails and major grape varieties and wine producing regions. Head Servers are responsible for maintaining the same level of food knowledge amongst themselves throughout all the outlets, knowing all ingredients, preparations, allergens and possible modifications for all dishes produced in the kitchen. They are also looked to as leaders amongst the staff and should aim to be a source of inspiration and aspiration.

EXPECTATIONS

The Head Server Is Expected To

• Be professional at all the times.
• Be a positive ambassador of The NoMad throughout your professional career with us.
• Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
• To role model The NoMad values, and bringing them to life through each and every interaction.
  
  

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Head Server are summarised below, the list is not exhaustive:

• Head Servers are responsible for greeting and communicating warmly with all guests in the space. They deliver beverage and food menus, process orders into Micros and maintain a high standard of service throughout a guest’s visit. They know all well spirits and spirit brands featured in our bars. They can speak to the structure of our food and cocktail menus, ingredients, methods and presentations of all dishes and drinks served.
• They know all our wines by the glass on offer and can discuss major wine regions, climates, terroir and styles of wine, making confident recommendations. They are well-versed in wine service protocols and glass pouring levels. They have Head Servers set up the floor for service, ensure waiter stations are well stocked and all tools needed to execute service are available. They are responsible for maintaining glassware and assisting in any reasonable tasks as directed by the business needs.
• Head Servers must be able to explain and discuss all food dishes and beverage options available as well as have a full understanding of traffic patterns, position numbers, section plans and the team on site. Working alongside Barbacks, Bartenders, Maitre D's, Hosts, Assistant Servers and Bar Managers, Head Servers deliver an informed and expert service to all guests, championing our food & beverage programmes.
• Take responsibility for CGS stocktake and report numbers weekly to a Dining Room Manager for ordering purposes
• Take responsibility for training new servers / cocktail servers
• Create food and cocktail information sheets for the staff, including 100,200 and 300 level information, photographs, allergies, and fun facts.
• Assisting management in presenting in Line ups, creating Happy hours and quizzes to help develop the team.
• Assist management with overseeing service and any additional tasks they may have to undertake.
  
  

What We Offer

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Wagestream
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service
• £20 Uber Ride when finishing after 1am
  
  

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at The NoMad Hotel London by 2x

Get notified about new Head Waiter jobs in London, England, United Kingdom.

London, England, United Kingdom 1 month ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Assistant Restaurant Manager : High:Volume Restaurant and Bar : Up to A GBP 48,000

London, England, United Kingdom 4 days ago

Greater London, England, United Kingdom 1 day ago

London, England, United Kingdom 23 hours ago

Islington, England, United Kingdom 2 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 22 hours ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 5 days ago

Kensington, England, United Kingdom 3 months ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.