Reception Manager

Vets for Pets; Portsmouth; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

Training allowance

Staff discount on veterinary treatment

Discounts at Pets at Home

Company pension scheme

Birthday leave

Length of service holiday entitlement

Job summary

Portsmouth Solent Vets for Pets is seeking an experienced Reception Manager to lead the friendly front-of-house team and uphold gold-standard client care. You’ll drive operational efficiency, support clinical leadership, and foster a welcoming, professional client experience across every visit.

The role requires strong leadership, excellent organisational and communication skills, and a proactive approach to team development.

Qualifications

• Experience managing or supervising a customer-facing team.
• Excellent organisational and multitasking skills.
• Strong communication and people management abilities.
• Experience with veterinary practice management software is advantageous.
• Proactive approach to problem solving and continuous improvement.
• Genuine desire to support colleagues and contribute to positive team culture.

Responsibilities

• Lead and support the reception team to deliver exceptional client service.
• Manage non-clinical administration and operational processes.
• Oversee training, audits, quality management and SOPs.
• Conduct appraisals, monitor performance and develop team objectives.
• Identify opportunities to enhance client and colleague satisfaction.
• Manage training programmes and support team development.
• Maintain debt control processes.
• Prioritise reception workflows for efficient documentation.
• Participate in management meetings and contribute to practice success.
• Work regular reception shifts as part of the rota.

Skills

People leadership

Organisational skills

Communication skills

Problem solving

Team development

Tools

Practice management software

Job description

Reception Manager

Are you an experienced people leader with a passion for exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.

At Portsmouth Solent Vets for Pets, we're looking for a dedicated Reception Manager to lead our friendly and established front-of-house team. Since 1997, we've been proud to provide outstanding care to pets, their owners, and our local community, building a reputation for clinical excellence and exceptional client service.

This is a fantastic opportunity to play a key role within a forward-thinking practice, where you'll lead and inspire a team that helps create a welcoming, compassionate experience for every client and patient who walks through our doors.

What we're looking for

We're seeking a confident and organised leader who is passionate about delivering gold-standard client care and creating positive experiences for both pets and the people who love them.

You'll have:

• Previous experience managing or supervising a customer-facing team
• Excellent organisational and multitasking skills
• Strong communication and people management abilities
• Confidence using computer systems (experience with veterinary practice management software would be advantageous)
• A proactive approach to problem solving and continuous improvement
• A genuine desire to support colleagues and contribute to a positive team culture

The role

As Reception Manager, you'll oversee the day-to-day running of our reception team, ensuring the highest standards of client care, service delivery, and operational efficiency. Working closely with the clinical leadership team, you'll help drive practice performance while supporting and developing your team.

Key responsibilities include:

• Leading and supporting the reception team to deliver exceptional client service
• Managing non-clinical administration and operational processes
• Overseeing training, audits, quality management, and standard operating procedures
• Conducting appraisals, monitoring performance and developing team objectives
• Identifying opportunities to enhance client and colleague satisfaction
• Managing training programmes and supporting team development
• Maintaining effective debt control processes
• Prioritising reception workflows to ensure efficient processing of correspondence and documentation
• Participating in management meetings and contributing to the ongoing success of the practice
• Working regular reception shifts as part of the rota

Hours

• 40 hours per week
• Shifts between 8:00am and 7:00pm
• 1 in 4 Saturdays

In return, we offer

• Competitive salary, dependent on experience
• Individual training allowance to support your development
• Generous staff discount on veterinary treatment for immediate family pets
• Discounts at Pets at Home and a range of other retailers
• Company pension scheme
• An extra day's holiday for your birthday
• Holiday entitlement that increases with length of service

Join a practice where your leadership skills will make a real difference to clients, patients, and colleagues every day.

Location: PO3 5LZ