Client Care Advisor

Vets for Pets; Horwich; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

20% discount at Vet Group

Pets at Home and Groom Room access

Discounts and cashbacks

Job summary

Vets for Pets Bolton Horwich is looking for a receptionist to provide outstanding client service and support the clinical team. The role operates 14 hours per week from 12pm to 7pm on Thursday and Friday, with additional hours for holiday cover on a rota basis.

You will greet clients, handle payments and bookings using our online system, and help keep the day-to-day routines running smoothly. A friendly, confident manner and strong computer literacy are essential to succeed in this busy

Qualifications

• Previous receptionist and customer service experience is essential for this role.

Responsibilities

• Greet clients and their pets when they arrive at the practice.
• Manage payments and future bookings confidently using the online booking system.
• Coordinate the day-to-day routines to keep the practice running smoothly.

Skills

Receptionist experience

Customer service

Job description

If you love delivering excellent service and thrive in a team environment, we have an exciting opportunity for you at our Bolton Horwich Vets for Pets practice as a Receptionist.

What Your Typical Day Will Look Like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part Time role working 14 hours per week, from 12pm to 7pm on Thursday and Friday each week. Additional hours to support with holiday cover will be required. Please note bank holidays are included on a rota basis.

Previous receptionist and customer service experience is essential for this role.

The Attributes Required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about Their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as

• 20% discount at the Vet Group
• Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension
• holiday allowance

The salary for this role is £12.71 per hour.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: BL6 6JA

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!