Head of Workplace Services Delivery

National Highways; High Wycombe; Híbrido; GBP 70.000 - 95.000; Jornada completa

Descripción de la vacante

National Highways is recruiting a Lead Service Delivery Manager within the Workplace Services team to lead and continually improve integrated service operations across multiple business and technical service lines. You will influence senior stakeholders, manage suppliers and drive value for money while aligning with National Highways' policies and risk appetite.

The role is hybrid, with two days per week in the office and travel to other offices as needed, including Birmingham and Leeds.

Formación

• Strong leadership and people management experience within IT service delivery.
• Proven ability to influence senior stakeholders and manage supplier partnerships.
• Good financial and risk management skills with a focus on value for money.
• Analytical thinker with capability to translate MI into strategic decisions.
• Experience operating in ITIL-aligned environments and delivering continual service improvement.

Responsabilidades

• Lead integrated service operations within Workplace Services, ensuring alignment with business objectives and risk appetite.
• Build strategic relationships with senior stakeholders, suppliers and partners to drive service delivery improvements.
• Oversee supplier management, contract health, performance and cost control to deliver value for money.
• Develop strategic plans, management information and insights to enable informed decision making.

Conocimientos

Leadership

Stakeholder management

Commercial & financial acumen

Analytical & strategic planning

Educación

ITIL 4 Foundation (or higher)

Descripción del empleo

National Highways is recruiting a Lead Service Delivery Manager within the Workplace Services team to lead and continually improve integrated service operations across multiple business and technical service lines. You will influence senior stakeholders, manage suppliers and drive value for money while aligning with National Highways' policies and risk appetite.

The role is hybrid, with two days per week in the office and travel to other offices as needed, including Birmingham and Leeds.