Senior Service Delivery Lead, Workplace Services

National Highways

Chesterfield

Hybrid

GBP 65,000 - 90,000

Full time

5 days ago

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Job summary

National Highways is recruiting a Lead Service Delivery Manager for Workplace Services in the Service Operations Division. The role focuses on leading integrated service operations, continual improvement, and strategic supplier partnerships to deliver value for money.

Hybrid role requiring two office days per week, with travel to Birmingham, Leeds or other offices as needed. You will deputise for the Head of Service and guide senior stakeholders and internal teams toward business objectives and

Qualifications

Strong leadership and mentoring capabilities with experience in ITIL-aligned operations.
Proven ability to influence and build relationships with senior stakeholders and suppliers.
Experience in budgeting, financial controls and delivering value for money.
Expertise in driving continual service improvement and strategic planning.

Responsibilities

Lead the integrated service operations and continual improvement within Workplace Services.
Build strategic relationships with senior stakeholders, suppliers and partners to enable delivery.
Oversee supplier management, contract health, risk and commercial objectives.
Develop management information and service insights for decision making.
Manage service risks, performance, availability and capacity; drive improvements.
Deputise for the Head of Service (Workplace Services) as required and oversee team performance.