Senior Service Delivery Lead, Workplace Services

National Highways; Watford; Híbrido; GBP 70.000 - 90.000; Jornada completa

Descripción de la vacante

National Highways is recruiting a Lead Service Delivery Manager for Workplace Services within the Service Operations Division. The role focuses on leading and continually improving integrated services across business and technical lines, working with senior stakeholders, suppliers and internal teams to deliver value for money.

You will manage service risks, performance and capacity, deputise for the Head of Service, and drive strategic plans and insights to support decision-making in a complex

Formación

• Strong experience leading operational service delivery within a mature ITIL-aligned organisation.
• Ability to influence and build effective relationships with senior stakeholders, suppliers and partners.
• Excellent commercial, financial and risk management capabilities with budgets and value-for-money focus.
• Outstanding analytical, communication and strategic planning skills for complex decision-making.
• Demonstrates leadership, people management and mentoring capabilities.
• ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications.

Responsabilidades

• Lead the integrated service operations and continual improvement within Workplace Services.
• Develop and communicate strategic plans, management information and insights to support decisions.
• Oversee supplier management activities, ensuring performance, quality and contract health.
• Deputise for Head of Service (Workplace Services) when required and supervise Delivery Managers.
• Support the Digital Services Directorate in shaping efficient, modern IT services for the organisation.

Conocimientos

Leadership

Stakeholder Mgmt

ITIL 4

Budget Mgmt

Vendor Mgmt

Risk Mgmt

Strategic Planning

Analytical Skills

Descripción del empleo

National Highways is recruiting a Lead Service Delivery Manager for Workplace Services within the Service Operations Division. The role focuses on leading and continually improving integrated services across business and technical lines, working with senior stakeholders, suppliers and internal teams to deliver value for money.

You will manage service risks, performance and capacity, deputise for the Head of Service, and drive strategic plans and insights to support decision-making in a complex