Senior Leader, Workplace Service Delivery & Digital Services

National Highways; Basildon; Ibrido; GBP 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

National Highways is recruiting a Lead Service Delivery Manager in a hybrid role. You will drive delivery and continual improvement across Workplace Services, building strong relationships with senior stakeholders and suppliers to ensure value for money and alignment with strategic objectives.

You will lead service risk, performance and capacity management, and deputise for the Head of Service when needed, shaping digital workplace services and ITIL-aligned operations across the organisation.

Competenze

• Experience leading operational service delivery in a mature ITIL-aligned organisation.
• Ability to influence senior stakeholders, suppliers and partners.
• Strong financial and risk management with budget accountability.
• Clear strategic and analytical thinking with a proven delivery track record.

Mansioni

• Lead integrated service operations and continual improvement of Workplace Services.
• Build strategic relationships with senior stakeholders, suppliers and partners.
• Lead supplier management, contract health and value-for-money outcomes.
• Develop strategic plans, management information and service insights.
• Manage service risks, performance, availability and capacity.
• Deputise for the Head of Service (Workplace Services) when required.

Conoscenze

Leadership

Stakeholder management

Supplier management

Budgeting & financials

Risk management

Strategic planning

Analytical thinking

Communication

People management

Formazione

ITIL 4 Foundation or above

ITIL Specialist/Strategist qualifications

Descrizione del lavoro

National Highways is recruiting a Lead Service Delivery Manager in a hybrid role. You will drive delivery and continual improvement across Workplace Services, building strong relationships with senior stakeholders and suppliers to ensure value for money and alignment with strategic objectives.

You will lead service risk, performance and capacity management, and deputise for the Head of Service when needed, shaping digital workplace services and ITIL-aligned operations across the organisation.