Head of Transformation & Change Leadership

Places for People; Guildford; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension 7% match

Bonus up to 15%

Car Allowance

Healthcare cashback

Wellbeing support

Gym membership

Life Assurance

Job summary

Places Leisure, part of Places for People, is seeking a Head of Business Change & Transformation to steer the long-term transformation across Commercial Operations. You will define a strategy for process improvement, data, reporting, digital tools and future ways of working.

Working with technology teams, central support, regional Directors and leisure centre operations, you will map end-to-end processes, cut duplication, and ensure systems and dashboards meet operational needs.

Qualifications

• Experience of leading business change, transformation, continuous improvement or operating model development within a complex, multi-site or operational organisation.
• Evidence of using recognised process improvement tools or methodologies, such as Lean or Six Sigma, to improve efficiency and reduce waste.
• Experience of owning or developing data, reporting or business intelligence roadmaps, including data definitions, reporting governance and source-of-truth design.
• Experience of partnering with technology teams to define business requirements, shape system roadmaps and manage the sequencing and adoption of change.
• Evidence of developing transformation roadmaps that connect processes, systems, data and colleague or customer experience to measurable business outcomes.

Responsibilities

• Lead the long-term transformation agenda across Commercial Operations with a clear strategy for processes and digital tools.
• Collaborate with technology teams, regional leaders and operations to review end-to-end processes.
• Identify opportunities to reduce duplication and manual activity and set governance standards.
• Own the transformation roadmap and prioritise programs for operational readiness and adoption.
• Travel to leisure sites 2-3 days per week as required.

Skills

Transformation leadership

Lean Six Sigma

Data governance & reporting

Stakeholder management

Technology collaboration

Job description

Places Leisure, part of Places for People, is seeking a Head of Business Change & Transformation to steer the long-term transformation across Commercial Operations. You will define a strategy for process improvement, data, reporting, digital tools and future ways of working.

Working with technology teams, central support, regional Directors and leisure centre operations, you will map end-to-end processes, cut duplication, and ensure systems and dashboards meet operational needs.