Stadium Hospitality & Events Lead

Bristol Sport; West of England; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Bristol Sport is seeking a Hospitality & Events Manager for Ashton Gate Stadium to plan, manage and deliver hospitality services and non-matchday events. The role drives guest experiences, revenue growth and operational excellence in a high-volume stadium environment.

You will oversee matchday hospitality, VIP areas, and cater to conferences, concerts and private functions, while leading staff and coordinating with security, catering and operations teams.

Qualifications

• Experience in hospitality or large-scale event management.
• Experience in a stadium, arena or large venue environment is highly desirable.
• Knowledge of football and rugby matchday operations is an advantage.
• Personal Licence (where applicable) preferred.

Responsibilities

• Oversee all matchday hospitality operations for fixtures.
• Manage VIP suites, corporate boxes, lounges, premium seating areas and catering services.
• Conduct regular quality audits of hospitality areas, event spaces, food service, presentation standards and customer journey touchpoints.
• Drive a culture of continuous improvement through staff coaching, training and performance management.
• Plan and execute non-matchday events.
• Develop event proposals, pricing structures and service packages.
• Conduct site visits and client consultations.
• Oversee the full event lifecycle: enquiry - planning - execution - post-event evaluation for Event Managers.
• Recruit, train and manage hospitality and events staff.
• Coordinate with stewards, security, catering teams and operations.
• Lead pre-event briefings and post-event debrief sessions.
• Maintain high staff morale and performance standards.
• Monitor event profitability and ensure all events achieve agreed revenue and margin targets.
• Review event P&Ls, labour costs, food and beverage spend and operational costs to identify opportunities for improved profitability.
• Implement controls to minimise revenue leakage, including accurate guest numbers, stock control, invoicing and event reconciliation.

Skills

Hospitality management

Event planning

Team leadership

Budgeting

Health & safety

Job description

Bristol Sport is seeking a Hospitality & Events Manager for Ashton Gate Stadium to plan, manage and deliver hospitality services and non-matchday events. The role drives guest experiences, revenue growth and operational excellence in a high-volume stadium environment.

You will oversee matchday hospitality, VIP areas, and cater to conferences, concerts and private functions, while leading staff and coordinating with security, catering and operations teams.