Ticketing Systems Coordinator (Hybrid)

West Ham United; City Of London; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave plus yourbirthday

Pension and life insurance

Healthcare cash scheme

Travel season ticket loan

Cycle to work scheme

Priority access to match tickets

Discounted season tickets

Staff discounts in club store/café/our

Discounted gym membership

Family friendly leave policies

Company Social events

Job summary

West Ham United is seeking a proactive, organised and technically minded Technical Co-ordinator to join our Ticketing Department at the London Stadium. This hybrid, full-time role offers 35 hours per week, including matchdays, and reports to the Deputy Ticketing Manager.

You will support ticketing systems and digital platforms, configure events and pricing, manage integrations with payment and access control, and help deliver an excellent supporter experience across men’s, women’s and academy

Qualifications

• Experience in ticketing, technical support or systems administration.
• Understanding of ticketing and access control platforms.
• Excel skills with data analysis and reporting.
• Excellent problem-solving and attention to detail.
• Strong organisation and time management to prioritise demands.
• Customer-focused communication and collaboration.
• Ability to work independently and as part of a team.
• Commitment to accurate data and processes.

Responsibilities

• Provide first- and second-line technical support for ticketing systems and applications.
• Configure and maintain ticketing products, events, pricing structures, seating plans and sales channels.
• Manage integrations between ticketing, payment and access control systems.
• Support matchday preparations and ticket office operations across men's, women's and academy fixtures.
• Assist with women's team matchday operations, deputising for the Women's Ticketing Manager when required.
• Liaise with external providers, including Ticketmaster and Fortress, to resolve technical issues, test functionality and support system upgrades.
• Support digital ticketing initiatives, online sales, memberships and season ticket renewals.
• Produce operational reports and analyse ticketing data, including away ticket points and matchday manifests.
• Work with the Finance Department to reconcile ticket sales, investigate banking discrepancies and maintain financial accuracy when required to deputise for your line manager.
• Maintain accurate system documentation, ticket allocations and operational records.
• Support staff training, system testing and cross-departmental projects with colleagues across the Club.

Skills

Ticketing experience

Access control platforms

Excel data analysis

Problem solving

Organization & time management

Communication skills

Independence & teamwork

Data integrity and processes

Tools

Ticketmaster Sport XR

Fortress

Job description

West Ham United is seeking a proactive, organised and technically minded Technical Co-ordinator to join our Ticketing Department at the London Stadium. This hybrid, full-time role offers 35 hours per week, including matchdays, and reports to the Deputy Ticketing Manager.

You will support ticketing systems and digital platforms, configure events and pricing, manage integrations with payment and access control, and help deliver an excellent supporter experience across men’s, women’s and academy